Executive Assistant to the CEO

Nuance - Burlington, MA (30+ days ago)3.4

Company Overview

Nuance Communications (Nasdaq: NUAN / www.nuance.com) is a pioneer and market leader in cognitive and conversational technologies for organizations around the world. Since 2001, Nuance has delivered voice, natural language understanding and AI innovations that simplify how people interact with the machines and devices around them.

The company develops customized conversational and AI innovations that understand, analyze, and respond to human language in natural and intuitive ways – from connected cars and intelligent virtual agents to AI-powered healthcare solutions that improve patient care. These solutions bring intelligence to work and life, transforming the way people experience technology through solutions that improve productivity and amplify human intelligence.

Nuance works with thousands of companies – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. The Company offers deep vertical market expertise and scalable, independent technologies and platforms, and professional services. An unwavering commitment to its customers has helped Nuance earn trusted relationships with many of the world’s most respected companies including Audi, BMW, Bank of America, Banma, Barclays, Cerner, Cleveland Clinic, Comcast, Citi, Daimler Mercedes-Benz, Epic, Ford, HSBC, Mayo Clinic, Telefonica, Toyota, UPMC, Verizon, and Vodafone.

Nuance is an organization steeped in research and development. With more than 1,800 researchers, scientists, developers and engineers; an annual R&D budget exceeding $300 million; and, a strong IP portfolio, the company is dedicated to continually refining its technologies and advancing its solutions to best meet customers’ diverse and changing needs. Nuance innovations include speech recognition, natural language understanding, machine leading, semantic processing, analytics, biometrics, optical character recognition, and dialog and information management.

The company is headquartered in Burlington, MA and employs approximately 14,000 individuals globally.

Nuance Businesses

Nuance delivers its solutions through four core business segments:

Nuance Healthcare builds intelligent solutions that support a more natural and insightful approach to clinical documentation across the care continuum, allowing physicians to spend more time caring for their patients and less time on administrative rework. Nuance healthcare’s solutions capture documentation and deliver real-time intelligence at the point of decision making resulting in greater accuracy, saved time, and appropriate financial reimbursement. With deep partner integrations across the healthcare ecosystem and decades of clinical expertise, Nuance healthcare provides a more complete and accurate view of patient care to improve the clinical and financial outcomes for more than 500,000 clinicians in 10,000 healthcare organizations worldwide.

Nuance Enterprise is focused on reinventing the relationship between businesses and consumers through intelligent customer service and engagement solutions powered by AI. These solutions are differentiated by speech, voice biometrics, virtual assistant and cognitive technologies that enable cross-channel customer service for IVR, mobile and web, inbound and outbound models, and are supported by the design and development skills of a global professional services team. This business serves Fortune 2500 companies across the globe with a mix of direct and channel partner selling models.

Nuance Automotive Nuance’s Dragon Drive platform enables the user experience of tomorrow in the cars of today, understanding individual preferences, personalizing entertainment and executing complex, contextual commands. It can find preferred parking, play users' favorite songs, direct them to the best-priced gas stations and turn up the voices they need to hear while muting the ones they don’t. Nuance supports automakers with capabilities that maximize the safety, productivity and enjoyment of customer journeys while elevating the identity of each unique brand.

Nuance Imaging builds OCR and document workflow solutions that help people work faster and smarter. Focused on addressing key industry trends, such as document security, regulatory compliance, and cost-effective integrated print and capture management solutions, this business is developing the next generation of secure, context-aware document management technologies that can identify and understand content, and automatically route and adjust permissions accordingly.

Other Nuance businesses include the SRS business, which provides value-added services to mobile operators, and the Devices business, which consists largely of handset solutions.

Learn more at https://www.nuance.com/index.html.

Job Summary

Nuance is seeking an experienced Executive Assistant to support the Office of the CEO; including direct CEO Support. We are looking for someone with a strong background supporting Senior Level Executives. The successful candidate will be flexible, thoughtful, self-motivated, quick-thinking, and able to juggle multiple and diverse responsibilities with a strong emphasis on organization. This candidate should have top-notch complex scheduling skills, exceptional MS Office skills, strong operational skills and heavy global travel management experience. This person should be enthusiastic, confident in nature, and adept at influencing and collaborating with senior leaders, colleagues, and customers.

Professional company representative to both internal and external constituencies.
Overall calendar management for CEO. Involves managing multiple competing requests for face to face as well as teleconference meetings.
Use judgment and experience to schedule, confirm and redirect meeting requests. Calendar requests include routine/periodic meetings (weekly, monthly), Board of Directors meetings, customer meetings, ad hoc company meetings and urgent meetings.
Logistic coordination for meetings including preparing and distributing agendas and reserving and preparing facilities. Ensure all parties are informed of and kept abreast of schedule, location and other logistics.
Coordinates travel arrangements, sometimes complex international travel with strong detail orientation, anticipating transportation, lodging, meeting and communication needs while traveling.
Schedules on and offsite meeting facilities to meet the objective of the event in a cost-effective manner.
Meets and greets external visitors in a courteous and professional manner. Typical visitors include customers, investors, peer companies, etc.
Composes, and distributes professional correspondence and memoranda, email, and faxes, using individual initiative and as assigned.
Conducts research; compiles summary reports.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Completes expense reports and processes invoices; ensures that correct account codes are used and required signatures obtained.

5+ years of experience as an Executive Assistant supporting Senior Level Executives.
Ability to work independently with minimal guidance to drive things forward.
Possess excellent communication skills and exhibit a professional demeanor.
Outstanding organizational, prioritization and time management skills.
Strong attention to detail and ability to follow through with a high-level of accuracy.
Experience exercising judgment and discretion with sensitive/confidential and proprietary information.
Flexible, results/action-oriented, ability to adapt to changing priorities in a fast paced, dynamic organization.
Key to success in this job is good common sense, interpersonal skills, accuracy, and initiative.
Bachelor’s Degree preferred
Additional Information
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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