Help Desk Team Leader, Technology

Bedrock Management Services LLC - Detroit, MI3.9

Who We Are

About Bedrock:
Detroit-based Bedrock is a full-service real estate firm specializing in acquiring, developing, leasing, financing, and managing commercial and residential buildings. Since its founding in 2011, Bedrock and its affiliates has committed more than $5.6 billion in acquiring and developing more than 100 properties in downtown Detroit and Cleveland totaling more than 16 million square feet.

Bedrock is leading Detroit’s building boom with the city’s largest and most ambitious projects. These projects meet an increasing demand for Class A office space and modern living options in a growing and technology-centric urban core, with an emphasis on ground-level activation and increased walkability. In the next five years, Bedrock plans to deliver 3,500 new residential units to the market; from City Modern, an 8.4-acre neighborhood where residents can age in place; to 28Grand, where residents use the city as their living room; to the Hudson’s project, which will soon be home to Detroit’s tallest building and most landmark address.

Our Core Values: Independently Driven | Never Satisfied | Relentless Commitment to Service

Why Bedrock?

At Bedrock, we create unique experiences through real estate! From your experience each day at the workplace to the experience we create for those who live, work, and play in our spaces, we are focused on making a lasting impression through our properties and developments. We are looking for team members that want to make an impact in the fast-paced world of real estate, management and development and who want to be a part of a team who is changing the landscape in the cities where we work. At Bedrock, you will be a part of an inspirational, energy-filled environment. Come join the momentum!

What You'll Do/Need

Position Summary:
The Help Desk Team Leader is a motivated and pacesetting person who understands the methodologies and technology used to create a vision for their team and provide proper guidance. This team member works with business partners, vendors and other technology teams to ensure effective execution and delivery of our products. They must be willing to adapt to fast-paced, constantly changing environments, along with helping their team do the same effectively.

Position Responsibilities:
Complete projects by coordinating resources and timetables with teams of focus
Maintain Help Desk workflow, ensuring service levels are met and our team members receive excellent customer service
Maintain a team by recruiting, selecting and training team members
Maintain effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies
Accomplish results by clearly communicating job expectations, including appraising job results, coaching and disciplining team members, and enforcing systems, policies and procedures
Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications, establishing personal networks, etc.

Leadership Competencies & Deliverables:
This position is a leadership position, and it’s expected that this individual has developed well-honed leadership skills that allow them to effectively lead teams as well as cross-functional relationships. This individual should have excellent verbal and written communication skills, and they should be able to influence others and manage complex processes and projects. This leader will be a strategic thinker with a results-oriented mindset and a sense of urgency.

Position Requirements:
Bachelor's degree or significant relevant experience
Excellent customer service skills
5 years of technology experience
Proficiency in Microsoft Office suite
Proficiency with Microsoft systems
Experience with Cisco Meraki
Yardi, Revit or e-Builder experience is a plus
Experience in the real estate field is preferred
ITIL v3 Foundation certification is preferred
Operations experience in a production environment
Proven ability to lead a progressive IT group
Ability to communicate technical concepts to both technical and nontechnical audiences
Strong sense of purpose and urgency
Track record of being a detail-oriented team player who can handle workloads with deadlines
Proven ability to think outside the box