Operations Manager

QTC Management, Inc. - Philadelphia, PA (30+ days ago)3.2

Job Summary:
Manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, and recognition/disciplinary actions. Oversees the status of operational issues, manages schedules and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Essential Duties and Responsibilities:
Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
Identify and maintain appropriate staffing levels
Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of customer issues, and identify workflow concerns for specific cases and employees
Ensure the use of best practice workflows and operational excellence in activities are utilized and seeks methods of automating recurring processes
Direct the training of team members on workflow and contractual modifications expeditiously
Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the medical records process
Analyze and report on a monthly and quarterly basis operational statistics
Administer and monitor cost effective fiscal controls and services
Assist in providing timely and exceptional training for our providers (medical professionals) in QTC’s network
Responsible for monitoring and managing operational expenses (OPEX)
Perform other duties and responsibilities as assigned

Strong leadership skills with the ability to prioritize and delegate effectively
Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
Strong working knowledge of case management programs
Education and/or Experience: (includes certificate & licenses)

Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Travel Required
Project Management Expert
Electronic Medical Records Expert
Leadership Expert
Medical Terminology Expert
Executing Multiple Tasks Expert
Problem Solving Expert

Leader: Inspires teammates to follow them

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Goal Completion: Inspired to perform well by the completion of tasks

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


Bachelors or better.


10 years: Managed Care or Medical Case Management experience

Project Management and Medical Case Management Life Cycle experience
Licenses & Certifications

Project Management Prof
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.