Job description
KECH is an award-winning HUBZone certified and Woman-Owned Small Business (WOSB) whose Founders bring over 50 years of collective expertise in IT services, service desk solutions, and contact center operations. Our leadership team comprises seasoned professionals who deliver results and drive our continued success.
At KECH, we are committed to empowering our clients to deliver exceptional customer service experiences, one great interaction at a time. Our foundation is built on the belief that every engagement matters and it is through these meaningful connections that we continually improve service.
Responsibilities and Duties
Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-user’s questions and concerns.
- Adapt to continual changes to work instructions and procedures.
- Attend training as needed.
- Listen to performance feedback and integrate suggestions into your daily tasks.
Qualifications and Skills
- Proper telephone etiquette
- Effective listening & comprehension skills
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- High level of accuracy & attention to detail
- Demonstrate a strong attendance record and excellent work ethic.
- Use a respectful and tactful manner to deal with difficult situations effectively.
Education/Experience
- High school diploma or equivalent Minimum of one (1) year of experience in customer service.
- Minimum of one (1) year of experience in a call center.
- Proficiency with technology, especially computers and software applications.
Requirements:
· Must be willing and able to pass the government clearance process, including background and credit checks
· Candidates will be required to submit fingerprints
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Job Types: Full-time, Seasonal
Pay: $17.20 - $21.77 per hour
Expected hours: 40 per week
Benefits:
Shift:
Location:
- Williamsburg, KY (Required)
Work Location: Remote
