Customer Service Representative (Call Center)

Cure Leasing - Tandet/TFleet - Norcross, GA

30+ days agoFull-time
Murphy’s Law states that “anything that can go wrong, will go wrong.” Few industries know that better than the transportation industry.

We’re CURE (https://www.cureleasing.com/) – the transportation industry’s answer to Mr. Murphy.

We’re a call center designed to help truckers in distress. When an 18-wheeler breaks down on a lonely road, wherever and whenever, they call us. We have the resources and vendors to guide them from the moment of breakdown, to the moment they’re up and running again.

Maybe you don’t know the ins and outs of the transportation industry. You do know that you love talking to people. You want a role where you can help people in distress, and work with a supportive team.

We’re looking for an energetic customer service representative to join us, and we hope that search ends now, with you.

Customer Service Representative (Call Center):
Your number one priority will be to get truck drivers the help they need as quickly as possible.

You’ll spend most of your time on the phone, taking urgent calls from stranded truck drivers. With each call, you’ll figure out what’s gone wrong, and who the right vendor is to serve that driver. Then you’ll get in contact with the driver’s company to inform them of the situation.

Your job will then become about keeping everyone in the loop. Drivers, companies and vendors will relay information through you, and count on your timely updates. Once the driver is back on the road, you’ll feel a sense of satisfaction because you made a real difference.

Your keen empathy, positivity, and communication skills will be crucial here. You’ll succeed because you build trust quickly, and show customers that they’re in good hands.

The Details:
This is a full-time, permanent position working in our Norcross call center. We’re open 24 hours a day, 7 days a week. We’re hiring for day and night shifts (10am-6pm, 12am-8am, 4am-12pm). Once you’ve learned the ropes during the day, we’ll work with you to get you a shift that considers your preferences and our needs.

Starting wage is expected to be between $15.50 and $16.50, depending on your experience. We’ll review this after 90 days, and if you’re a strong performer you’ll earn a raise. We also offer health benefits after three months with us.

Working With Cure:
Our call center team is small and welcoming. We love the energy of a busy call center, the variety we see in our work, and the chance to collaborate to find solutions for tricky problems.

We’re also flexible for one another. If someone is sick or away, we’ll find a way to cover them. That sometimes means taking on a shift outside our normal range, and we do it. That’s because we believe in our work, and we care about each other.

If you want to use your skills to make a difference, and join a close team, we hope you’ll apply!

Qualifications

Here’s our list of qualifications we’d like to see:
  • Experience in a customer service or customer facing role
  • Strong fluency in English (spoken and written)
  • Basic computer skills, for emailing and data entry
  • High school diploma
These aren’t necessary, but would be considered assets:
  • Call center experience
  • Technical experience with the transport or automotive industries
How to Apply

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

We will review applications as they are received,with priority given to those who complete the full assessment. We look forward to hearing from you.