Talent Systems Administrator

Highmark Health - Pittsburgh, PA3.2

Full-time
Company :
Highmark Health

Job Description :
JOB SUMMARY

This job maintains talent systems, overseeing training project and/or annual roll-outs, enforcing governance and supporting training teams throughout the enterprise as well as the talent system's end users. The incumbent, overall, is responsible for all components of the talent systems including vendor management and relations, interfacing with HR analytics concerning employee data, staff training, tier 3 ticket support for effective use of the system, and reports management. Will develop and maintain self service documentation, procedures, guidelines, and FAQs. Will collaborate with training and operational leaders to ensure that training progress is effectively communicated. Will closely monitor system trends, problem solves, and makes recommendations to vendors to ensure an effective and efficient experience for users.

ESSENTIAL RESPONSIBILITIES

Assist clients to make recommendations to improve their online training program through LMS improvements; such as but not limited to setting proper permissions and file structure. Responsible for maintenance of employee records.
Provide user support at the tier 3 level. Handles all tickets and inquires as it related to talent systems. Responsible for troubleshooting any related issues (internally and with users.
Assist with upload/publish, and testing of e-Learning sources files in the LMS. Plays a vital role in established LMS governance, and support other Talent System technologies.
Write, maintain and support a variety of reports maintained within the Talent Systems. Produce ad hoc reports with low to medium complexity as needed. Supports real time compliance reporting needs.
Monitor system trends to recommend functionality enhancements with vendor; provide technical advice that enables a customer to solve a problem or improve business processes.
Develops and maintains user friendly procedures, guidelines, FAQs and documentation that are utilized in employee and manager HR self-service applications.
Other duties as assigned.
EDUCATION

Required

Bachelor's Degree in Human Resources Management, Information Systems and Business Administration/Management
Substitutions

6 years relevant and progressive experience in lieu of Bachelor's degree
EXPERIENCE

Required

1 - 3 years Learning Management Systems Administration
Preferred

1 - 3 years Talent Management
1 - 3 years HRIS
SKILLS

Information Technology
Collaborative Problem Solving
Creative Thinking
Reporting
SCORM Compliance
Oral & Written Communication Skills
-

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org