Job Description :
This job maintains talent systems, overseeing training project and/or annual roll-outs, enforcing governance and supporting training teams throughout the enterprise as well as the talent system's end users. The incumbent, overall, is responsible for all components of the talent systems including vendor management and relations, interfacing with HR analytics concerning employee data, staff training, tier 3 ticket support for effective use of the system, and reports management. Will develop and maintain self service documentation, procedures, guidelines, and FAQs. Will collaborate with training and operational leaders to ensure that training progress is effectively communicated. Will closely monitor system trends, problem solves, and makes recommendations to vendors to ensure an effective and efficient experience for users.
Assist clients to make recommendations to improve their online training program through LMS improvements; such as but not limited to setting proper permissions and file structure. Responsible for maintenance of employee records.
Provide user support at the tier 3 level. Handles all tickets and inquires as it related to talent systems. Responsible for troubleshooting any related issues (internally and with users.
Assist with upload/publish, and testing of e-Learning sources files in the LMS. Plays a vital role in established LMS governance, and support other Talent System technologies.
Write, maintain and support a variety of reports maintained within the Talent Systems. Produce ad hoc reports with low to medium complexity as needed. Supports real time compliance reporting needs.
Monitor system trends to recommend functionality enhancements with vendor; provide technical advice that enables a customer to solve a problem or improve business processes.
Develops and maintains user friendly procedures, guidelines, FAQs and documentation that are utilized in employee and manager HR self-service applications.
Other duties as assigned.
Bachelor's Degree in Human Resources Management, Information Systems and Business Administration/Management
6 years relevant and progressive experience in lieu of Bachelor's degree
1 - 3 years Learning Management Systems Administration
1 - 3 years Talent Management
1 - 3 years HRIS
Collaborative Problem Solving
Oral & Written Communication Skills
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