Director of Program Management, MRM//McCann

Worldgroup Careers - Birmingham, MI (30+ days ago)4.0

MRM//McCann is seeking a Director of Program Management. This role is responsible for delivering complex solutions across marketing, sales & customer service functions. S/he will partner with business leaders and Clients alike toward common goals and business inroads. This individual is expected to lead their designated PM team and partner with leaders within various departments toward initiating and successfully achieving business objectives.

Our ideal candidate will have prior experience managing web, mobile and CRM projects. S/he will be responsible for assessing upfront and on-going business needs of the client along with the Account Director and efficiently communicate them to the Project Manager team at MRM. S/he will also be responsible for attending client meetings with the Account Director and speaking on behalf of the agency on project status, etc. Since the projects this Director of Program Management will be handling require a strong Digital background, proven knowledge/experience with website re-designs and/or launches is required. This position will be in Birmingham with some travel to the client site in Detroit.

Responsible for a portfolio of businesses, large program or small department.
Achieve business objectives by leading the project team, cross-functional teams and clients.
Lead the development and implementation of new processes/procedures to achieve new business objectives and/or continually improve, streamline or automate existing processes.
Lead or direct projects with cross-functional teams including: Creative, Technology, QA, User Experience/Information Architecture, Production, and Performance & Analytics
Expertly perform all aspects of project delivery from project scoping and definition through successful execution.
Lead, mentor and manage teams and direct reports; including all levels of the Project Management team.
Foster client relationships and build inroads for new opportunities for MRM//McCann (new business).
Partner with client, agency and teams leveraging excellent verbal and written communication skills.
Manage and maintain project standards and business management systems.

Required Skills

Mastered ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each.
Exceptional interpersonal skills demonstrated with clients, agency teams and individuals.
Problem/solution leader with an ability to drive collaboration, persuasion and negotiation toward solutions.
Demonstrates outstanding resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
Exceptional communication skills – written, verbal, text, etc.
Exhibits excellent leadership traits including managerial courage and an ability to motivate/influence team members.

Mastered project management skills and experience including:
Schedule development, management, monitoring and oversight
Resource management and forecasting
Task and delivery management
Risk identification and management
Issue identification and management
Delegation to support teams

Education & Experience Requirements:
Bachelor’s degree or equivalent relevant experience desired.
Master’s degree in related is a plus.
13+ years total project management experience in one or more of the following fields: operations, digital technology or web development firm, IT consulting firm or strategy consulting firm.
9+ years of PM experience spent working with digital campaigns including: site launches, digital experiences, email and OLA projects.
3-5 years of PM experience spent managing project teams or direct reports.
Experience in an agency environment, or equivalent client-side experience.
Excellent knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting).
Advanced skills in MS Office including: Word, Excel, and PowerPoint.
Advanced skills in MS Project or other project plan software (i.e. Smartsheet).
Strong capability with production tools and proprietary software (Egnyte, JIRA, Outlook).
Deep knowledge of content management systems (i.e. CMS).
PMP or other operational/organizational certification (ITIL, Sig Sigma, ISO) preferred.

Physical, Travel & Other Requirements:
Possible travel to/from client, partner or vendor facilities – local or within the US.
Occasional travel as needed within 25 miles.
Minimal to no national/international travel required.


MRM//McCann is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results.

We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people.

Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world?

If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s):

Ideas power everything
We’re Better Together
We’ll figure it out
Complexity can be managed
It only counts if we deliver
Technology is magic

MRM//McCann is a leader in Gartner Inc.'s annual "Magic Quadrant for Global Digital Marketing Agencies" report. Gartner Magic Quadrants are based on an exacting methodology where agencies stand out for their strategic services, including business strategy and digital business transformation skills. MRM//McCann is noted for its global vision and strategy, and its use of tools and analytics enabling clients to deliver a measurable business impact as the result of those strategies.


MRM//McCann is an EEO/AA employer and does not discriminate on the basis of race, color, religion, creed, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state, or local law. MRM//McCann participates in e-Verify.

If you require reasonable accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:

a) Dedicated Fax - 917-661-6310
b) Dedicated E-mail –
c) US Mail – ATTN: Human Resources, 360 W. Maple Birmingham, MI 48009
d) Dedicated Phone – 248-203-8000

NOTE: Disability accommodation requests only.

Required Experience