Manager of Volunteer Program
Cleveland Museum of Natural History, founded in 1920, is located in the heart
of University Circle, five miles east of downtown Cleveland, Ohio. Considered
one of the finest institutions of its kind in North America, the Museum offers
an incredible visitor experience, attracting roughly 300,000 visitors a year.
There are more than 140 public education programs and over 80,000 students
served annually. The Museum employs about 160 people.
Building on its strong foundation of excellence in education and research, the
Museum is poised to transform itself. The Museum will invite and engage a
broader audience in the exploration of science and the natural world by
revolutionizing the way it presents natural history. The Museum has launched a
capital campaign to support a dramatic renovation and expansion of its
facilities and exhibits. This ambitious plan will position the Museum to play a
leading role in regional and national efforts to improve science education and
increase scientific literacy.
The Museum is seeking a dynamic, creative,
organized and energetic individual who is passionate about science education in
our region and beyond.
Summary: The Manager of Volunteer Programs is responsible for
developing and executing a strategy that establishes meaningful volunteer
opportunities on behalf of the Museum to ensure accessibility for all by
expanding our volunteer community.
Duties and Responsibilities
the growth and diversification of the volunteer program for more inclusive
representation of the community the Museum serves.
collaboratively with all Museum divisions and departments to identify new
a volunteer communications strategy that serves to inform and engage volunteers
and creates a mechanism for evaluation, both internally and externally.
the development of standard operating procedures and Museum-wide volunteer
the Discovery Ambassador program through increased outreach and participation,
frequency of trainings and collaboration with Education to streamline quality
and delivery of content.
short and long term strategies on volunteer program implications of the Museums
centennial expansion and renovation, including but not limited to expansion,
succession planning and transitioning roles.
Advises management in appropriate resolution of
volunteer relations issues or volunteer policy matters
Responds to inquiries regarding volunteer policies,
procedures, and programs
Serves as a link between management and volunteers
by handling inquires and interpreting and administering policies and helping
resolve volunteer related problems
that all compliance paperwork required, including background check
authorization, release of liability, confidentiality agreement, acknowledgement
of Volunteer Manual, fingerprinting forms, etc. is completed prior to
ongoing training and development opportunities in accordance with Museum
diversity and inclusion, sensitivity and harassment training policies.
Conducts investigations for all complaints alleging
discrimination, harassment, unfair treatment, or other action in violation of
any federal, state or local law or regulation, and makes recommendations to
management regarding corrective action.
Maintains volunteer records of the volunteer
database ensuring current information and documentation of donated hours,
trainings attended, placement, contact preferences, etc.
Establishes other reports as necessary or requested.
Implements a yearly data integrity audit of
volunteer milestones and recognizes volunteers as appropriate.
internal staff and volunteer complaints, escalating issues to supervisor when
and executes the Annual Volunteer Appreciation Event in accordance with the
Bachelor’s degree in Business, Communications or
related field from an accredited university or college or equivalent work
experience in a related field and/or three (3) to five (5) years of Volunteer
Knowledge of employment law as it relates to the
capacity in which volunteers can be engaged.
Knowledge and understanding of evaluation strategies
Knowledge and experience managing budgets.
Knowledge of principles and processes for providing
customer service. This includes the solicitation of feedback from volunteers
and staff, establishing best practices and implementing an annual volunteer
evaluation internally and externally.
Process improvement knowledge including evaluation
of current practices, identifying inefficiencies and areas for improvement,
creating workflows and implementation of standard operating procedures.
Knowledge of business and management principles
involved in strategic planning, resource allocation, management/leadership
technique, and coordination of people and resources.
Knowledge of research modalities as related to
Intermediate computer skills in a Windows operating
environment, including Microsoft Office Suite.
to work Monday through Friday in a professional office environment, evenings
and weekends as required.
The Cleveland Museum of Natural
is an EQUAL OPPORTUNITY, ADA EMPLOYER
and a SUBSTANCE-FREE WORKPLACE