APPLICANTS MUST HAVE CALL CENTER EXPERIENCE
The purpose of this job is to perform telephone sales and related data entry work involved in the initial and on-going sales of lottery games and products.
Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Telephones daily retailer account list to monitor inventory and sales of instant tickets and online games.
Motivates assigned retailers to maximize their sales.
Ensures proper distribution and delivery of tickets to retailers.
Maintains daily records of telephone calls made, tickets sold, and account changes and corrections.
Establishes and maintains good working relationships with retailers and sales representatives.
Maximizes instant ticket sales to meet individual and departmental goals.
Assists in researching information for decisions affecting the retailer network and/or player base.
Answers questions, analyzes and troubleshoots problems for retailers.
Provides updates to retailers regarding policy changes, promotional events and other information.
Balances daily sales route with high volume inbound calls.
Responds to questions, complaints and requests for information by telephone, in person or by mail from retailers, players, employees, etc.
Prepares, maintains and updates files and logs following prescribed methods.
Minimum Training and Experience Required to Perform Essential Job Functions
High School Diploma (or GED) required, (Associate’s Degree in Business Administration or Marketing preferred), one to two years of telephone sales, customer service and data entry experience, good organizational skills, verbal and written communication skills and interpersonal skills with experience in operating telecommunications equipment knowledge of Microsoft Office suite (Excel and Word) preferred. Qualifications may include any equivalent combination of skills, training and experience that provides the requisite knowledge, skills and abilities for this position.
The Georgia Lottery Corporation is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the GLC may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Signatures below indicate the receipt and review of this job description by the employee assigned to the job and the immediate supervisor.