Entry Level Customer Service Representative

Strategic Factory - Owings Mills, MD2.9

What we do:
We produce marketing, communication and branded products. As print communication specialists we focus to provide effective and strategic communication solutions to handle the diverse needs of businesses that build and market their brand. Our customers include small to large businesses that are looking for an award-winning full service graphic design, printing and mailing company to meet their diverse needs.

Why we're unique:
We have a flair for design and the capacity for larger-than-life print manufacturing. We produce results for our clients by putting marketing campaigns back on track.

You can learn more about us here:

We're looking for candidates to fill the following opening:
Senior Customer Service Representative

Primary Responsibilities

Confer with customers by phone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Greet and assist walk-in customers with their needs
Thoroughly investigate and resolve problems associated with processing of customer orders, billing, and website functions in a professional and timely manner
Use professional and courteous communication skills to listen to customer requests in order to accurately define or determine their needs and provide them with the requisite response
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken
Prepare jobs for production by including documents such as work orders, proofs, samples, quotes, emails from customers, vendor information, delivery ticket(s),and mock ups
Liaise with other customer services representatives to help resolve customers' service or billing complaints
Complete contract forms and prepare change of address records
Contact customers to respond to inquiries or to notify them of any unforeseen adjustments
Communicate with supervisors, peers, or subordinates to receive feedback
Enter information into the computer in order to keep track of jobs and assignments

Required Qualities:
Must be respectful, energetic, trustworthy, detail-oriented and highly motivated!
Must apply feedback to improve performance

Must be computer literate and comfortable working in a high-volume environment
Must use time efficiently by setting goals and objectives

We have high but reasonable expectations for our team. Please do not reply to this posting if:
You struggle with attendance, punctuality and/or reliable transportation to work
The thought of working hard in a deadline-driven environment does not excite you
You have no interest in taking opportunities to learn, grow and improve your skill set

The successful candidate will be trained and based in our Owings Mills Headquarters with the opportunity in Carroll County and Baltimore depending on personnel and organizational needs. We are looking for candidates available for 40 hours a week, Monday through Friday.

Why work for Strategic Factory?

Competitive Salary

Comprehensive Benefits Offering


Professional Training Opportunities

Exciting Professional Environment

Paid Time Off

Strategic Factory is an Equal Opportunity Employer.