Employment Specialist

Crossroads Community, Inc. - Cambridge, MD (30+ days ago)

TITLE: Employment Specialist

REPORTS TO: Vocational Coordinator

FLSA STATUS: Non-Exempt, Full or Part Time

EDUCATION & EXPERIENCE REQUIREMENTS: Prefer B.S. in Vocational Rehabilitation, Psychology, Social Work or related field and minimum of two years positively referenced relevant work experience.

SCHEDULE: Flexible based on consumer needs

POSITION SUMMARY: This position provides employment services to consumers, including assessment of consumers’ strengths and needs utilizing person centered principles, job development, placement, coaching, extended support services and collaboration with other service providers and family members and/or life supports, as allowed. It includes meeting productivity measures and daily documentation requirements.


  • Mental health and/or psychiatric rehabilitation experience and/or knowledge sufficient to understand consumer needs.
  • Interpersonal skills sufficient to establish productive working relationships.
  • Read, write, and speak English well enough to communicate with others and maintain documentation and perform other record keeping tasks in accordance with agency and accreditation standards.
  • Computer skills sufficient to enter the required data and documentation.
  • Pass the agency’s background check.
  • Clean driving record to support insurability by the agency’s insurance carrier.
  • Valid driver’s license and ability to drive legally and safely transport consumers in own vehicle if needed.
  • Work related use of a vehicle carrying minimum of 100/300/50 liability insurance.
  • Possession of CPR/First Aid certification.


Job development and placement contacts with employers and consumers.

Job coaching and follow-along supports with consumers.

Daily documentation of services.

Collaboration with consumers’ mental health providers.

Travel within assigned area to provide community-based services.

Market vocational program to potential employers.

Meet agency productivity measures specific to the position.

Assume responsibility for a healthy and safe environment.


  • Assist assigned individuals in assessing their strengths, needs, resources and desires as related to their vocational goals. Complete Vocational Assessment annually, or as needed, utilizing person-centered principles.
  • Assist assigned individuals in developing an Individual Vocational Plan (IVP) within 30 days of entry and every 6 months at a minimum.
  • Complete DORS reports, including Progress Reports, as needed.
  • Support consumers in meeting their vocational goals.
  • Plan and direct structured activities focused on vocational skill development.
  • Assist consumers with understanding the relationship between employment and the benefits and entitlements they are receiving, if any, and in preparing for appointments with benefits counselors.
  • Maintain accurate, timely and professional documentation in accordance with all Agency policies and applicable regulations, including but not limited to: daily service documentation, contact notes, ACT/STATs, Progress Notes, Incident Reports, travel reimbursement forms and time cards.
  • Maintain a flexible schedule to meet the needs of the consumer.
  • Provide support services and encouragement on the job, in the community, or in the consumer’s home, as needed.
  • Advocate for the services and systems that best address consumers’ identified needs.


Self Management:

  • Exemplify Crossroads’ mission, vision, values, code of ethics and organizational culture.
  • Follow all agency and program policies and procedures.
  • Demonstrate professionalism, flexibility, patience, empathy and tenacity.
  • Demonstrate ability to set limits and observe professional boundaries.
  • Comply with Crossroads’ Confidentiality Policy and HIPAA requirements regarding access to consumers’ Protected Health Information.
  • Manage time effectively.
  • Demonstrate self-awareness in meeting job responsibilities, managing stress and recognizing limits of own ability.
  • Role model positive behaviors.
  • Complete required trainings & maintain certifications, licenses, credentialing and privileging standards.
  • Attend additional training required or recommended by CCI to increase education and skills.
  • Prepare for and participate in all supervisory, staff, and team meetings.
  • Support the achievement of agency and program outcomes.
  • Use and maintain agency supplies and equipment responsibly.
  • Maintain a professional workspace.
  • Employ crisis management and de-escalation techniques according to agency policy and guidelines.

Working Relationships

  • Build positive working relationships.
  • Demonstrate effective verbal and written communication skills.
  • Employ constructive problem-solving techniques.
  • Communicate relevant information, issues and concerns to supervisor.
  • Facilitate and maintain communication with other areas of the organization.
  • Respect consumer rights, promote consumer choice, provide encouragement, instill hope.
  • Demonstrate an understanding of psychiatric rehabilitation practices and the symptoms and nature of mental illness.
  • Role model effective coping, communication and daily living skills.
  • Assist in facilitating constructive complaint resolution.
  • Collaborate effectively with others involved in the consumers’ treatment.
  • Maintain effective communication with the team to facilitate continuity of service coordination.
  • Support the achievement of agency and program outcomes.


  • Perform other duties as assigned.

Job Type: Full-time


  • relevant: 2 years


  • Bachelor's


  • Valid Drivers License