Human Resources Technician - Employee Relations/Employee Training

City of Sunnyvale, CA - Sunnyvale, CA



Regular Full-Time Employment Opportunity

This classification has been designated as confidential.
Individuals in this classification receive a 3.5% confidential premium which is reflected in the advertised rates.

The position opens on Tuesday, January 15, 2019 and the final filing date is Tuesday, January 29, 2019 at 5:00 pm or after receiving 100 qualified applicants, whichever is first.

The Department of Human Resources is developing citywide initiatives that have positive impacts throughout the organization. The Department has developed succession planning, employee wellness and employee engagement initiatives to support positive organizational advancement for the City of Sunnyvale. Become a part of this hard working and dynamic team of energetic and proficient employees.

The City of Sunnyvale has an excellent opportunity for an enthusiastic Human Resources professional looking to grow their career. The primary responsibility of this position is to administer the City's Training, Volunteer and Tuition Reimbursement Programs. We are looking for a self-starter with great interpersonal skills who can provide excellent customer service to both employees and the public. The ideal candidate will be organized, detail oriented, and collaborative. In this confidential position, a significant degree of discretion, integrity and independent judgment is required.

For a complete job description, please click here: Job Description

Essential Job Functions

(May include, but are not limited to, the following):
Performs complex technical, clerical, and administrative duties in support of the City's human resources program in areas such as recruitment and selection, classification and compensation, employee benefits, workers' compensation, payroll administration, safety, employee and labor relations, and/or training and organizational development.
Designs and maintains various record keeping systems and prepares technical reports; independently completes special projects and assignments.
Serves as a resource and provides information to the public, other agencies and City staff, requiring the use of judgment and the accurate interpretation of policies, laws, rules and procedures in the performance of assigned duties.
Acts as a lead worker to and trains assigned clerical staff; coordinates and monitors work assignments; provides input on employee evaluations.
Assists in the coordination of various human resources programs and activities, such as the Department of Justice fingerprinting process, new employee medical exams, and employee wellness programs.
Develops and revises human resources documents, procedures and forms; assists in the development of policies, rules and procedures; performs analyses and research at the paraprofessional level.
Performs a variety of general office support duties such as composes, types and proofreads letters and other documents for accuracy, completeness and compliance with departmental policies, laws and other regulations within area of assignment; maintains automated and manual files and records; performs scanning, indexing and filing of confidential HR documents, including personnel files; performs data collection, entry and analysis; prepares periodic and special reports; and, answers telephone and in-person inquiries.
Schedules, coordinates and prepares materials for new employee orientation sessions.
Coordinates meetings; secures meeting rooms; schedules and sets up meeting rooms, facilities and supplies.
Establishes and maintains positive working relationships with the public, coworkers and other City employees using principles of exceptional customer service.
May serve as the Human Resources Department representative on committees and task forces; takes meeting minutes.
May assist with presentations and training sessions related to human resources functions.
May coordinate projects or special events relating to division or departmental programs.
May perform other duties as assigned.

If assigned to Employee Relations/Employee Development, may also perform any combination of the following:

Assists in the planning, design and coordination of the City-wide employee training program; develops and prepares brochures and training materials; develops, maintains and distributes the City-wide training calendar; coordinates and schedules employee training registration; maintains the training database; and prepares training facilities and equipment for training sessions.
Gathers information and documents in support of employee relations activities, such as disciplinary actions and investigations; provides administrative and clerical support, such as coordinating audio tape transcription, scheduling interviews, and coordinating distribution of notices.
Acts as the webmaster of the Human Resources Department's website; converts documents from software applications to PDF files and utilizes web management software to make necessary updates and additions to the department's website; works with the Information Technology
Department to troubleshoot and resolve website problems; ensures accuracy and timeliness of information placed on the website; posts updated information, such as job specifications, salary information and other employment-related information on the website.
Maintains a variety of databases and logs related to information such as, employee performance evaluations, training records, harassment and discrimination complaints, equal employment opportunity reports, disciplinary actions, and exit interviews; prepares periodic and/or special reports.
Coordinates and/or conducts surveys; collects and prepares summary reports; provides data in response to surveys; utilizes online survey programs to collect data and create reports.


Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Minimum Qualifications
Education and Experience

The minimum qualifications for education and experience can be met in the following way:

A high school diploma or GED equivalent, AND

Two years of increasingly responsible human resources related office support or technical experience. An Associate's degree from an accredited college or university may be substituted for one year of experience.

Knowledge, Skills and Abilities

Working knowledge of:
Basic principles and practices of human resources administration related to area of assignment, such as recruitment and selection, classification and compensation, employee benefit programs, employee development, training and organizational development and/or human resources information system functions.
Office practices, methods and equipment, including computers, word processing and spreadsheet software applications.
Methods and techniques of report generation and narrative writing; proper grammar and spelling.
Data management and recordkeeping techniques.
Basic mathematic principles.

Ability to:
Learn more complex principles, practices, techniques and regulations pertaining to assigned duties.
Interpret, explain and apply applicable policies, procedures and regulations.
Analyze technical human resources issues, and develop and propose recommendations for appropriate action.
Make sound decisions within established guidelines.
Efficiently coordinate multiple projects under the pressure of deadlines.
Act as a lead worker and train assigned support staff.
Work as a member of a team as well as being able to work independently.
Organize, prioritize and follow-up on work assignments.
Troubleshoot and resolve technical and web-based database and web-page issues, if assigned to Recruitment and Classification and/or Employee Relations and Employee Development.
Read, interpret and record a variety of data, including data related to recruitment, classification, employee relations, training, personnel action forms, payroll and/or benefits, depending upon area of assignment.
Compute exam scores and learn basic methods and techniques of statistical analysis of testing instruments, if assigned to recruitment and classification.
Follow written and oral directions.
Communicate effectively, both orally and in writing.
Work independently and as a team member.
Establish and maintain effective working relationships.
Observe safety principles and work in a safe manner.

Willingness to:
Work occasional evenings and weekends, as necessary.

Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

Public sector human resources experience.
Experience using computer software to create tables, graphs and spreadsheets.
Experience using computer software related to area of assignment.
Application and Selection Process

If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than Tuesday, January 29, 2019, by 5:00 p.m. (postmarks or faxes are not accepted). If interested in this position, it is recommended to apply as soon as possible as only the first 100 qualified and complete applications will be considered.

Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at and click on City Jobs or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94086. Late or incomplete applications will not be accepted.

Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination and a written exercise tentatively scheduled for Tuesday, February 12, 2019. Top candidates who pass the oral exam will be invited to a final selection interview with the department tentatively scheduled for the week of February 25, 2019. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).

Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies.

Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts).


Positions in this classification are not represented by a bargaining group and are designated as confidential.

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application