Mon-Fri 8a-5p Flex 40 hours
Incumbent performs duties according to standard Division policies, procedures, goals and objectives, exercising discretion and independent judgment in effectively applying guidelines to individual cases and circumstances and in supervising assigned personnel. Incumbent makes a substantial contribution to the agency's mission by directing effective training programs according to agency policies and procedures. Incumbent works with minimum direct supervision, referring to supervisor any unusual or unprecedented situations, such as misconduct of agency staff. Work is periodically reviewed for compliance with agency policy and effect on agency goals and objectives. Incumbent maintains frequent contact with other Easterseals Arc personnel, other agencies, government officials, the public, clients and their families/guardians for the purpose of exchanging information, coordinating, directing and supervising training operations to meet client needs.
Duties and Responsibilities:
1. Maintain compliance with all regulatory bodies.
- Assists with development of processes and procedures that comply with State, Medicaid, and Waiver regulations.
- Ensures accurate and proper documentation of services in homes; ensures that services adhere to regulations
- Trains, assists and directs supervisory personnel in preparing for local, state and federal reviews as needed
- Trains, assists and directs staff in following agency policy and procedures; manages quality of services from the direct line to ensure limited Corrective Action Plans are issued
- Maintains detailed client case notes, compiles and submits reports.
- Is accountable for client finances. Accurately tracks, monitors and documents all approved billing
2. Develop a workforce that fosters working through a continuum of services.
- Supervises assigned personnel, including interviewing, hiring, orienting, training, disciplining and terminating, reviewing and approving work schedules. Shall perform duties of absent personnel as needed.
- Adheres to Easter Seals Arc Human Resources and EEO/AA Policies and performs other duties as assigned.
- Trains others in person centered program development, including behavioral, social, cognitive, daily living, communication, and life planning.
- Regularly completes home visits to interact with staff and people supported. Together with Director will complete home visit for each site at least once per quarter.
- Provides back up to on call QIDP’s after business hours including nights, weekends and holidays. Assists to cover open shifts when necessary.
- Available to call center after hours and on weekends to handle emergencies, help problem solve and provide approval according to department policies
- Monitors for progress and ensures follow through with objectives listed in the individual’s ISP and BSP
- Applies for and refers to community resources to meet the emotional, financial, and vocational and education, legal and social needs of the individual
3. Manage and generate agency resources consciously and responsibly.
- Understands and maximizes all funding possibilities; combines tasks into efficient workflow to get more out of fewer resources.
- Determines appropriate staffing needs.
- Communicates ongoing with supervisory and direct line staff to improve staff engagement; plans and implements regular team building/development activities
- Provides staff training on each participant’s current ISP, BSP and high risk plans. Ensures that all staff are properly trained prior to working with participants and that the training is documented according to department policy.
4. Build community relationships and awareness through innovation and quality improvement.
- Coordinates medical services for individuals including hospice, hospitalizations, rehabilitation and routine medical services, providing transportation as needed
- Arranges for special medical services, including hearing aids, therapies and orthopedic shoes, adaptive equipment etc.
- Ensures ordering of medication refills as needed
- Monitors client MAR’s, ensure MAR documentation is correct and complete
- Reviews programs regularly and recommends changes as appropriate.
- Works in partnership with Director to develop an annual plan for the program areas and participates in agency planning process.
- Communicates with individual support teams; problem solve with team as issues arise
5. Ensure services provided are individualized.
- Responds to crisis situations immediately and appropriately, participates in open on-call, provides crisis intervention assistance.
- Establishes and maintains effective relationships with participants and other stakeholders.
- Gathers and evaluates feedback from participants and other stakeholders; recommends changes as appropriate based on feedback.
- Uphold agency values and follow agency policies and procedures
- Maintain confidentiality of records/information according to HIPAA, State, Federal Laws and guidelines
- At least 18 years of age.
- Bachelor’s degree preferred or equivalent experience required.
- 3-5 years of experience working with individuals with autism and other developmental disabilities preferred.
- At least 2 years experience in supervisory role preferred.
- Ability to pass criminal/registry background checks, A valid driver’s license & insured vehicle.
- Ability and willingness to support individuals with challenging behavior and/or medical concerns.
- Ability to pass and maintain required trainings such as CPR/First Aid, Medication Administration and Positive Behavioral Support Training and other trainings as deemed necessary by the agency.
Lead QIDP’s work in a changing environment that adjusts to the needs of the individuals in program services. The environment may be fast-paced with interruptions, distractions and deadlines. Lead QIDP’s need to be flexible and be able to adjust to changing needs, activities and locations. Some sites may have tobacco smoke and/or pet dander based on the individual being supported. Lead QIDP’s must have an insured, safe vehicle in good working order to utilize for incidental transportation required for staff and program participants to and from community activities. Incumbent may work with violent/physically aggressive participants and responds to emergency situations involving potential physical harm to self and others. Incumbent may work extended hours, evenings, and occasionally travels out-of-town as needed.
PHYSICAL REQUIREMENT- Work may require moderate to heavy lifting up to 75lbs while working with clients. Incumbent may work with violent/physically aggressive participants and responds to emergency situations involving potential physical harm to self and others.
Easter Seals Arc of NE IN is an EOE/Affirmative Action Employer. Women, Veterans, and individuals with Disabilities are encouraged to apply.