Full Job Description
Our Instrument Support Group (ISG) allows chemists to perform hands-on work and interact directly with our clients. ISG specializes in servicing instrumentation such as GC, GC/MS, LC, LC/MS, IC, and Dissolution. While the instrumentation is complex, our Instrument Support Group has an extensive training program for new employees, as well as ongoing training to maintain the capabilities of our service staff. Our ISG Specialists have multifaceted skill sets including: strong technical aptitude, customer service, and problem resolution techniques. The Instrument Support Group has been providing service to customers for eighteen years, achieving steady growth on an annual basis. This growth allows multiple advancement opportunities for our employees as we continue to expand in the MN market, as well as in IL, IN, TX, and CA.
Our Instrument Services Specialist is responsible for providing technical solutions and advanced level instrument support services to customers of ISG, including external clients, laboratory chemists within the Pace lab system, and coworkers of the Instrument Support Group. Our Instrument Services Specialist is responsible for providing our customers with a variety of support services associated with their analytical instrumentation. These services include routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.
Instrument preventive maintenance, installation, repair and performance testing
Application software installation, configuration, and troubleshooting
On-site and remote customer support
Provide technical training on analytical systems
Ensure regulatory compliance
Maintain positive relationships with customers
BS degree in chemistry or related science
Experience working with liquid and/or gas chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
Strong customer service skills
OFCCP Statement: Pace Analytical is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.