Nothing Bundt Cakes - Part Time - Guest Services Representative / Sales Associate / Crafter - GL

Nothing Bundt Cakes - West Valley - Glendale, AZ3.6

Full-time
Position Summary:
Nothing Bundt Cakes is a specialty bakery with a warm friendly atmosphere and a nostalgic wink to the past. We are looking for mature, friendly, outgoing, team-spirited persons to work as a Guest Service Representative / Crafter / Celebration Expert in our Glendale location. Nothing Bundt Cakes' Guest Service Representatives serve our guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department including cleaning and clerical duties. Crafters bridge the gap between the frosting department and guest service department by completing all orders according to NbC standards and time guidelines. Crafters will maintain the crafting department and keep it supplied, clean and running efficiently. Nothing Bundt Cakes is a holiday driven business, this requires all team members to be available to work during holiday periods.

This is an entry level position with 15-25 hours per week minimum but has the potential for full-time. Starting pay rate is $10.50/hr. Successful candidates have the opportunity to increase wage rates and hours by cross-training in other areas of the bakery and meeting quality and efficiency standards.

All fields in the application must be completed. A complete work history for the last 5 years must be submitted. Upon submitting an application, you will immediately be sent an email with a link to an initial employment survey which must be completed to proceed to the next step of the selection process. If you do not immediately receive the email, check your spam/junk inbox. If you do not find it in your spam/junk box, contact the bakery at glendaleaz@nothingbundtcakes.com.

Requirements:
  • Available to work holidays and weekends
  • Possess a strong sense of teamwork
  • Comfortable with computer technology
  • Ability to follow instructions
  • Has integrity
  • Takes initiative
  • Fits the Nothing Bundt Cakes Culture
  • Has the ability to work well under pressure
  • Outgoing and friendly personality
  • Ability to multitask while paying special attention to detail
  • Strong sales ability
  • Genuine care of others needs
  • Ability to work with a sense of urgency
  • Ability to multitask while paying special attention to detail
  • Has good organizational skills
  • Possess good fine motor skills
  • Has good communication skills
  • Has a strong sense of pride in work
Responsibilities may include but are not limited to:
  • Abide by all NBC policies and procedures
  • Uphold NBC's image and brand
  • Assist other departments when necessary
  • Introduce walk-in guests to our bakery and our products with a guest tour
  • Assist guests with walk-in orders while using creative solutions
  • Suggest balloon sales, show porcelain items, and up-sell with candles and cards
  • Assist phone guests by placing incoming orders
  • Give cake presentations while performing quality control tests
  • Operate & balance (POS) point of sale with accuracy and efficiency
  • Gather guests email addresses
  • Keep samples available during all hours of operation
  • Maintaining a strong knowledge of NBC's products, prices, and promotions
  • Keep retail area clean, swept and neatly merchandised,
  • Dust all retail surfaces twice per week, including all counter tops, and POS stations
  • Duties assigned by crafting department such as fluffing bows and making design pieces.
  • Track inventory and commission sales