What you'll do...
Job Summary
H&R Block is looking for a Senior Content Designer to reinvent our digital experiences empowering customers.
The Senior Content Designer is an essential role in transforming our brand from seasonal tax prep to a year-round financial services provider. You might call yourself a content strategist, UX writer, information architect, product writer, or something else. You translate complex topics in accessible ways and report to a senior content design leader. The Customer Design team is the UX nucleus for our client experiences delivering our expertise and care every day.
What you'll do
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Contribute end-to-end content across our products for tax prep and financial services, product support, help centers, chatbots
- Own small- to medium-size projects and product experiences with some direction from senior leaders
- Deliver content design that achieves our business strategy and solves customer problems, ensuring it is clear and engaging
- Support the direction of the senior content design leader while pushing for new thinking
- Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs
- Immerse yourself in research to develop deep customer empathy
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Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends
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Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
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Participate in design reviews and critiques and help all designers strengthen their skills in content design
- Partner with Product Management to push for customer-centric, personalized content; partner with IT leaders to operationalize delivery and modernize our systems
What you have-
5+ years of UX writing experience working as part of a Content Strategy or UX writing team
- Bachelor's degree in English, Journalism, Liberal Arts, or relevant work experience
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Deep knowledge of content strategy and design principles and methods
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Curiosity and commitment to new ideas and innovating to drive business results
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Powerful communication and presentation skills
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Strong understanding of storytelling and conversation techniques
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Experience working as part of a multidisciplinary product design or UX team
- Experience crafting content using design tools such as Figma
- A passion for simplifying complex problems and understand customer needs
- A dazzling portfolio demonstrating your strong writing craft and collaborative process
What you'll bring to the team...
Education:
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Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
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3 years Manage projects and priorities
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Effective Oral, written and interpersonal communication skills
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5 years Writing and editing in a professional setting
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5 years Minimum related work experience
About H&R Block...
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
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