Public Works Business Manager

City of Medford, OR - Medford, OR (30+ days ago)


The City of Medford has an exciting full-time opportunity with a generous comprehensive benefit package including:

Medical, vision, dental with minimal or no monthly premium cost for family coverage
Life and long-term disability insurance
Paid vacation, sick leave, and holidays
HRA-VEBA medical savings account contributions
Oregon PERS retirement contributions
457 Deferred compensation for retirement planning
Medical and dependent care flexible spending (FSA)
Aflac and LegalShield voluntary products
On-site fitness center and wellness program
**In order to be considered, please attach a cover letter and resume at the time you submit your application.

The Public Works Business Manager is distinguished from other classifications by the overall professional and managerial activities which are generally Department-wide and not sectional. Includes supervisory responsibilities and meets the technical performance standards and City's standards for interpersonal and team behaviors. This position reports to the Public Works Director, manages the departmental administrative, financial, utility billing services and personnel functions, and oversees assigned staff.

These duties are a representative example; position assignments may vary depending on the business needs of the department and organization. This position:
Performs successfully as a leader and demonstrates strong interpersonal strengths.
Exercises supervision and overall personnel management of assigned staff.
Performs complex research and analysis on policy issues, rate structures, financial projections, and conducts feasibility/cost analysis studies.
Monitors departmental response to customer inquiries and resolves issues where appropriate.
Anticipates and troubleshoots issues, and ensures timely and accurate departmental responses.
Oversees utility accounts, Department service fees, charges, and other revenues.
Prepares, manages and oversees Department budget; seeks out and develops a variety of grant proposals and funding sources for Department projects.
Routinely detects and puts systems in place to reduce errors or disrupt to services or projects.
Ensures proper administration of state and federal grants, including accounting, reimbursements, increases or adjustments to the grants.
Serves on various interdepartmental and intergovernmental teams and committees; represents the City and Public Works Director at meetings regarding departmental matters.
Meets with civic or neighborhood groups to communicate Public Works Department matters.
Recommends changes in work methods, policies, procedures, revenues, and expenditures to improve service delivery, improve overall operating efficiencies, and ensure long-term financial integrity of utilities and projects.
Scope of assigned area of responsibility will depend on departmental structure and is at the discretion of the Public Works Director.
Upholds the values of the organization and has strong customer service orientation.
Must have the ability to handle job stress and interact effectively with others in the workplace.
Must be honest and truthful in all tasks and responsibilities.
Performs other related projects and duties as assigned.
Demonstrates regular, reliable and punctual attendance.

Core Competencies:Supervisor / Management:
Incumbents should have a solid foundation of individual contributor core competencies identified by the organization, as well as the following core competencies identified as essential for Supervisors/Managers:

Active Listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.

Change Agility - Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of ambiguity. They understand and use change management techniques to help ensure smooth transitions.

Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and support and manage differences of opinion. They thwart destructive competition or friction, and use consensus and collaboration to debate and resolve issues.

Creativity - Effective performers generate original ideas, encourage new ways of thinking, explore options, and develop innovative solutions. They challenge pre-existing conceptions and offer alternatives. They find new ways to look at old problems. They encourage others to challenge old assumptions and try innovative improvements.

Delegation - Effective performers willingly entrust work to others. They provide clear guidelines, monitor, redirect, and set limits as needed. They provide challenging assignments whenever possible, sharing the authority and providing resources and support that empower others to meet their expectations.

High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and hold staff accountable for quality. They find best practices, share them, and then improve upon them.

Influence - Effective performers are skilled at directing, persuading, and motivating others. They are able to flex their style to direct, collaborate, or empower, as the situation requires. They have established a personal power base built on mutual trust, fairness, and honesty.

Mission Focus - Effective performers understand and support the organization's mission – its core purpose for being. They believe in the mission, value it, and are committed to it. They communicate it to staff, stand behind it, and interpret its applications for others. They frequently refer to the mission and incorporate it into daily activities.

Organizing & Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely, and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.

Relationship Building - Effective performers understand that a primary factor in success is establishing and maintaining productive relationships. They like interacting with people and are good at it. They devote appropriate time and energy to establishing and maintaining networks. They initiate contacts readily and maintain them over time. They are able to utilize relationships to facilitate business transactions.

Results Orientation - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement, and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.

Talent Development - Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities. They identify developmental needs, and assist individuals in developing plans to improve themselves. They stay proficient in appropriate talent management processes, including best practices for prospecting, recruiting, selection, orientation, and succession management.

Team Management - Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles, and provide the level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.

Written Communication - Effective performers write clearly and concisely, composing informative and convincing memos, e-mails, letters, reports, and other documents. Regardless of the format, they are able to use the written language to convey both substance and intent with accuracy.

Significant years of leadership and management experience to perform the job effectively; and
Experience with utility billing or account receivable management; and
Graduation from an accredited college or university with a bachelor's degree in accounting or finance ideal, or similar field as deemed necessary or required; and/or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Current technical/professional knowledge of complex principles, methods, standards and techniques associated with the scope of work of a recognized profession.
Requires possession of a valid driver's license by date of hire. New employees establishing resident status in the State of Oregon must obtain an Oregon driver's license within 30 days (ORS 807.020 (1)).
Requires completion of a background investigation to the satisfaction of the City.

To Apply: City of Medford employment application must be completed online via the City's website by 4:00 p.m. deadline on Friday, September 7, 2018. In order to be considered, please attach a cover letter and resume at the time you submit your application. The City of Medford complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department by telephone: (541) 774-2010 or email:

Selection Process: Applications will be reviewed by the Public Works Department. Candidates most closely meeting the City's needs will be referred for interview with final appointment by the City Manager. Selection procedures and time lines subject to change. Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to a criminal history background investigation and favorable driving record.