Full Job Description
Communications Clerk-Temporary Assignment
The simple act of caring is heroic.
The Masonic Homes of California is a continuing care retirement community that also offers social services outside of our campuses. We are committed to a culture of person-centered care that makes a profound difference in the lives of our clients. We call this the Masonic Homes Way, and it is founded upon the pillars of Safety, Personal Connection, Experience, and Efficiency. From our line staff to our leaders, we strive to demonstrate excellence in serving our clients and place value on high quality job performance, professional development, workplace safety and client and employee satisfaction. We are team-oriented, caring and honest. We are dedicated to disciplined innovation and continuous quality improvement and are committed to sharing our knowledge and attracting the best and brightest talent.
The Communications Clerk position is a temporary Part-Time position reporting to the Manager of Communications. The position will be available during the shelter-in-place order and for a short period of time thereafter. Temporary staff will have the opportunity to fill our open regular, full-time and part-time positions.
Maintain a professional workspace: well-organized, lack of clutter, etc.
Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. Contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
Reports equipment malfunctions and breakdowns as soon as possible.
Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.
Greet and direct visitors in a friendly and helpful manner. Directs incoming calls and messages to appropriate staff or resident. Assist residents with outgoing calls.
Answer all incoming calls to the Masonic Home of CA standard. Record accurate messages.
Receive, coordinate, and distribute all mail and deliveries. Maintains daily log, as appropriate.
Assist with general clerical and administrative functions as required. Maintain stock of paper and other office supplies.
Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
Label newspapers for residents and staff for daily distribution.
Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.
Perform general office duties during low volume periods to include sorting, collating, copying and data entry.
Maintain cash boxes (4).
Generate POS receipts and month end closing of POS.
Other duties as assigned.
Maintain cash boxes (4). Sell meal tickets to employees, collect cash for postage for outgoing mail, when making copies for residents. Sell meal tickets to employees and provide volunteers with free meal tickets.
Maintain petty cash, update Cash Logs for Petty Cash, Lunch, and Postage, generate POS receipts and does month end closing of POS.
Experience on Multi-line telephone console
1-year experience on Multi-line Telephone Console (preferable but not required)
Knowledge of computers, internet, and software applications including Windows 7.0 and Microsoft Office programs
Must have a pleasant disposition at all times. Must be able to work under stress and to relate to aging persons. Skilled in building relationships with residents, staff, and family members.
High School Diploma, College Degree or equivalent.
At the Masonic Homes you will have the opportunity to combine your passion for helping people and high ethical standards with the opportunities to advance your career.
In return for your skills and passion, we offer:
Work at a Top Place to Work focused on teamwork and support
New federal emergency paid sick leave – available to temporary hires