Patient Reception Specialist

Resurgens Orthopaedics - Kennesaw, GA3.7

Resurgens Orthopaedics is the largest orthopedic healthcare organization in the Atlanta area. While this is true, it is the aspiration we have for our patients and communities that keeps us moving forward...reaching higher...and imagining anything is possible. Our work is to help patients thrive in their everyday lives.

With 24 locations in the Atlanta area, we have many physicians named Top Doctors in Atlanta, have won a Top Employer status with the Atlanta Journal Constitution for 9 years in a row and have multiple recognitions for our community service programs. We are passionate about what we do!

The Patient Reception Specialist is tasked with checking in a patient, collecting patient copayments, patient registration, handling medical records. He or she is also responsible for performing a variety of office administration tasks.


Greets patients and visitors to the practice in a professional and welcoming manner
Distributes registration forms, financial agreement, privacy policy, benefits assignment and other patient documents.
Registers patients in the practice management system/EMR by entering information given verbally or on registration forms
For existing patients, validates that existing demographic information is correct; updates as necessary
For new patients, completes and/or updates patient record initiated by scheduler
Ensures patient is registered to use the patient portal; distributes marketing materials as necessary
Collects paper documentation brought in by patient and imports them into Electronic Medical Records system
Collects and scans identification and insurance cards
Confirms insurance information; updates information as needed
May obtain medical treatment authorizations and other pre-authorizations at time of appointment (if not available, contacts financial benefits team)
Make patient aware of their financial responsibility based on their benefits at the time of check-in
Backs up check-out specialist as necessary; may serve as a backup for other administrative roles
Performs miscellaneous administrative or reception duties such as directing visitors (drug reps, salespersons, etc.) to the appropriate individual within the practice.


1-2 years of Medical Front Desk experience preferred;
High school degree or equivalent;
Excellent written and verbal communication skills;
Excellent customer service skills
Experience utilizing an Electronic Health Records system