End User Engineer II (1.0 FTE, Days)

Lucile Packard Children's Hospital - Palo Alto, CA4.2

Full-time
Information Technology

1.0 FTE, 8 Hour Day Shifts

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The End User Engineer II is responsible for application packaging, deployments, documentation, and release control in an Enterprise environment. They will also be responsible for image development and endpoint configuration. The End User Engineer II will be measured on efficient package design and turnaround time, package saturation in the enterprise, identifying desktop patterns and implementing strategic solutions to address evolving business needs. This individual will ensure activities are executed in an efficient manner with the objective of increasing customer satisfaction and providing a stable, consistent work environment while supporting growth through service excellence.

Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

Provides an effective and efficient geographically disperse end-user computing environment which meets users’ needs and expectations including stability, maintainability, performance, and recoverability.

Deploys and maintains an enterprise workstation and software management framework and associated systems.

Implements and documents operating system upgrades and patches to be deployed into the organization.

Creates, tests, documents and maintains unassisted installs of software updates and new installs, as well as custom desktop configurations.

Interfaces with and supports different areas of Information Services (Systems, Network, and IS Application Support) during implementation, documentation, and support.

Works on various projects related to evaluating, testing, and deployment of new technology and innovation solutions.

Develops and implement innovative initiatives aimed at improving the customer experience.

Meets with representatives from user departments to identify needs and assist in the coordination of Information Services with these projects.

Support enterprise level desktop applications.

Develops small to medium size project plans and identify key deliverables, milestones and resource requirements, identify sources of funding and manage expense tracking.

Is part of the on-call / after hour escalation support.

Scripts software and security packages that are pushed to companywide desktop computers using technology we have within the infrastructure (SCCM/ Kace).

Knowledge and understanding of Desktop operating systems methodologies (file system, registry, services, etc.), as well as system tools and remote desktop support.

Knowledge of Microsoft operating systems, software packages and products.

Performs testing and Quality Assurance (QA) whenever software version upgrades are available to ensure system stability prior to deployment into our production environment.

Work closely with other system administrators to design, configure, and test all mission critical business applications written in-house or other software layered products.

Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s Degree in Business Management, Computer Science or related field

Experience: Five (5) years of progressively responsible directly related work experience. Minimum 3 years’ experience as a Desktop Engineering professional
Minimum 3 years’ experience with imaging tools and software packaging technologies

License/Certification: None

Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Knowledge of imaging (SCCM/OSD), patch management, endpoint protection (Anti-Malware & Encryption), scripting/automation, and software packaging technologies and processes.

Knowledge and understanding of Desktop operating systems methodologies (file system, registry, services, etc.), as well as system tools and remote desktop support.

Knowledge of Microsoft operating systems, software packages and products.

Knowledge of SCCM, SCOM and MDOP products.

Knowledge of Citrix, VMWare, App-V and other virtualization platforms.

Knowledge of Active Directory and Microsoft Server products.

Knowledge of networking technology and concepts.

Knowledge of one or more scripting languages.

Knowledge of Adminstudio

Ability to use good judgment, problem-solving and decision-making skills.

Ability to gain, understand and apply information and data as it relates to Information Technology.

Strong organization, planning and prioritization skills.

Ability to thrive in a fast-paced, changing environment where deadlines are essential.

Ability to demonstrate high integrity, develop strong working relationships and build trust and confidence among peers and management.

Ability to provide technical consultations and presentations as needed.

Ability to provide Tier 3 support and root cause analysis of the Desktop environment.

Knowledge of Active Directory and Microsoft Server products.

Knowledge of networking technology and concepts.

Knowledge of one or more scripting languages.

Ability to use good judgment, problem-solving and decision-making skills.

Ability to gain, understand and apply information and data as it relates to Information Technology.

Ability to demonstrate high integrity, develop strong working relationships and build trust and confidence among peers and management.* Ability to provide technical consultations and presentations as needed.

Knowledge of Full Disk Encryption, FileVault or equivalen.

Knowledge of Antivirus endpoint security solutions, Syman*ec Endpoint Protection or equivalent.

Knowledge of VDI, Type 1 and 2 Virtualization, ESXi, Parallels, VMware Fusion, Virtual Box.

Knowledge of Active Directory, LDAP.

Knowledge of Mobile devices, Android or Windows.

Knowledge of Microsoft Windows, SCCM application and OS deployment.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.