Intake and Assessment Coordinator (Offsite)

HOPE Atlanta - Atlanta, GA

Full-time | Part-time
HOPWA Information & Referral Manager

Reports to: Director of Special Needs Housing Program (SNHP)
FLSA Status: Exempt
Full or Part-time: Full – time

Summary

The HOPWA Information & Referral Manager is responsible for the implementation of the Central Intake process for HOPWA. The Central Intake process relies on well-developed partnerships with HOPWA funded agencies, Continuum of Care Coordinated Entry systems, and Client Track HMIS (Homeless Management Information System). The goal is to ensure that agencies with resources are connected to real-time data pertaining to individuals living with HIV/AIDS.

Primary Responsibilities

  • Collect and enter data to comply with HMIS privacy and security standards.
  • Maintain prioritized community housing lists for individuals and families.
  • Refer individuals living with HIV/AIDS to appropriate housing solutions and services based on needs and program eligibility requirements.
  • Serve as point of contact for staff and housing providers to ensure client is connected to housing solution.
  • Recruit agencies and community partners to participate in the central intake and assessment system.
  • Provide monthly reports of the number of intakes, referrals, and housing placements outcomes completed.
  • Act as liaison to CoC’s participating Permanent and Rapid Rehousing programs.
  • Enter client data necessary to complete coordinated intake and other assessment data into the HMIS, ClientTrack.
  • Maintain data integrity, network security, privacy, and confidentiality.
Knowledge, Skills and Abilities

  • Experience working with and/or sensitivity to persons who have experienced homelessness, including people with disabilities.
  • Strong organization, critical thinking, problem solving, communication and creative skills.
  • High aptitude for learning and ability to work with technology and people.
  • Proficient in MS Office Suite and database systems
  • Highly organized with attention to detail and possesses ability to manage multiple priorities, meet deadlines and maintain accurate records.
  • Excellent interpersonal skills that will allow the employee to maintain productive working relationships with staff, customers, clients, and CoC members and partners.
Education

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services.
  • Experience providing intake, assessment and case management services to “hard to serve”, vulnerable homeless individuals.
  • 2-3 years of experience managing staff
To apply, please send cover letter and resume via e-mail to hr@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Intake and Assessment Coordinator (Onsite)

Reports to: Intake and Assessment Coordinator (Onsite)
FLSA Status: Exempt
Full or Part-time: Full – time

Summary

The Intake and Assessment Coordinator is responsible for assessing individuals living with HIV/AIDS through the Central Intake and Assessment process for HOPWA. The Central Intake process relies on well-developed partnerships with HOPWA funded agencies, Continuum of Care Coordinated Entry systems, and Client Track HMIS (Homeless Management Information System). The goal is to ensure that agencies with resources are connected to real-time data pertaining to individuals living with HIV/AIDS.
Primary Responsibilities

  • Assess individuals living with HIV/AIDS housing and service needs through the Coordinated Intake and Assessment process via face to face interactions and telephone screenings at HOPE Atlanta’s main office located downtown Atlanta.
  • Collect and enter data to comply with HMIS privacy and security standards.
  • Follow protocol established within the Coordinated Entry pilot for referral to Permanent Supportive Housing.
  • Act as liaison to CoC’s participating Permanent and Rapid Rehousing programs.
  • Enter client data necessary to complete coordinated intake and other assessment data into ClientTrack HMIS.
  • Maintain data integrity, network security, privacy, and confidentiality.
Knowledge, Skills and Abilities

  • Experience working with and/or sensitivity to persons who have experienced homelessness, including people with disabilities.
  • Strong organization, critical thinking, problem solving, communication and creative skills.
  • High aptitude for learning and ability to work with technology and people.
  • Proficient in HMIS, MS Office Suite, and database systems, etc.
  • Highly organized with attention to detail and possesses ability to manage multiple priorities, meet deadlines and maintain accurate records.
  • Excellent interpersonal skills that will allow the employee to maintain productive working relationships with staff, customers, clients, and CoC members and partners.
  • Excellent phone etiquette
Education

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services preferred.
  • Experience providing intake, assessment and case management services to “hard to serve”, vulnerable homeless individuals.
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation.
To apply, please send cover letter and resume via e-mail to hr@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Intake and Assessment Coordinator (Offsite)

Reports to: Intake and Assessment Coordinator (Offsite)
FLSA Status: Exempt
Full or Part-time: Full – time

Summary

The Intake and Assessment Coordinator is responsible for assessing individuals living with HIV/AIDS through the Central Intake and Assessment process for HOPWA. The Central Intake process relies on well-developed partnerships with HOPWA funded agencies, Continuum of Care Coordinated Entry systems, and Client Track HMIS (Homeless Management Information System). The goal is to ensure that agencies with resources are connected to real-time data pertaining to individuals living with HIV/AIDS. This position will work at agencies that provide services to individuals living with HIV/AIDS, such as Grady IDP and AbsoluteCARE.

Primary Responsibilities
  • Assess individuals living with HIV/AIDS housing and service needs through the Coordinated Intake and Assessment process via face to face interactions and telephone.
  • Collect and enter data to comply with HMIS privacy and security standards.
  • Follow protocol established within the Coordinated Entry pilot for referral to Permanent Supportive Housing.
  • Act as liaison to CoC’s participating Permanent and Rapid Rehousing programs.
  • Enter client data necessary to complete coordinated intake and other assessment data into ClientTrack HMIS.
  • Maintain data integrity, network security, privacy, and confidentiality.
Knowledge, Skills and Abilities

  • Experience working with and/or sensitivity to persons who have experienced homelessness, including people with disabilities.
  • Strong organization, critical thinking, problem solving, communication and creative skills.
  • High aptitude for learning and ability to work with technology and people.
  • Proficient in HMIS, MS Office Suite, and database systems, etc.
  • Highly organized with attention to detail and possesses ability to manage multiple priorities, meet deadlines and maintain accurate records.
  • Excellent interpersonal skills that will allow the employee to maintain productive working relationships with staff, customers, clients, and CoC members and partners.
  • Excellent phone etiquette
Education

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services preferred.
  • Experience providing intake, assessment and case management services to “hard to serve”, vulnerable homeless individuals.
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation.
To apply, please send cover letter and resume via e-mail to hr@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Chief Development Officer

Reports to: Executive Director
FLSA Status: Exempt
Full or Part-time: Full – time

Summary

HOPE Atlanta’s mission is to provide a comprehensive approach to address homelessness and provide solutions that promote lifelong stability. Founded in 1900, the organization offers an array of evidence-based “housing first” services, including emergency lodging, permanent supportive housing, case management, street outreach, homeless prevention, veterans housing and employment, special needs (HIV/AIDS) housing, reunification, and rapid re-housing. HOPE Atlanta’s vision is to make homelessness in Atlanta rare, brief and non-recurring.
With a new executive director and board chair installed in late 2018, the organization has energetically taken on the goal to expand its fundraising capabilities so that its mission can impact more Atlantans in need. With a budget of more than $10 million, the organization has had a strong history of governmental and United Way funding (85%) but has been slowly growing other sources of philanthropy (individuals, foundations, corporations). The new Chief Development Officer will work closely with the executive director and board of directors to develop strategies that precipitate more non-governmental giving and then implement them. She/he will bring the vision, drive and creativity to reach ambitious fundraising goals with an eye toward both growing a base of loyal donors and engaging new donors and supporters. He/she will be energized by developing new strategies, processes and relationships, not being afraid to roll up his/her sleeves when necessary but also looking for opportunities to engage a small staff team and volunteers.

Primary Responsibilities

  • Strategically and operationally lead all HOPE Atlanta fundraising activities, including grant research and administration; individual, corporate, civic, foundation, major, and planned gifts; special events; public relations, marketing and communications; donor database administration; and all direct fundraising and acquisition campaigns related to the Annual Fund.
  • Grow/right-size organization’s non-governmental revenues from $650,000 to $1.5 million annually (and beyond!) in a reasonable timeframe.
  • Reporting directly to the executive director/CEO, work with staff and board committee to plan, design, create, implement and oversee an ambitious fund development strategic plan to build unrestricted and restricted funding, including cultivating, nurturing and developing donors, with specific and timely annual goals and objectives and tactics for achieving them.
  • Ensure existing “Heroes for HOPE” gala continues its strong results, working with contractual and volunteer leaders. Grow other event fundraising, including working with HOPE Atlanta’s Young Professional Board to develop and initiate new events. Expand corporate sponsorships and involvement.
  • Manage the administration and solicitation of grants from private, corporate and family foundations, from prospect research to submission of all non-governmental grant and funding proposals. Oversee and ensure timely and accurate reports to funders and monitoring agencies. Increase private grant submissions and awards. Review grant submissions and assist in writing of proposals when needed.
  • Design, implement, and evaluate an organization communications and marketing plan to ensure consistent, accurate, compelling and professional brand awareness messaging, marketing and public relations to and with HOPE Atlanta supporters and the community.
  • This includes electronic communications and e-newsletters, social media, annual reports, marketing campaigns, website content, photo/story database, and honing of key messaging. • Work closely with Deputy Director of Service Delivery to develop a more robust volunteer engagement, management and stewardship program. Set up systems so that volunteers increase their engagement and financial support.
  • Ensure moves management processes are in place to move donors toward monthly and major giving opportunities. Review and improve the organization’s direct marketing and acquisition program, ensuring new and existing donors are deepening their involvement with and commitment to the organization.
  • Oversee the donor database in Sales Force and improve procedures for data management. Ensure accurate, timely and appropriate recording of gifts and recognition of donors and funding entities. Explore and implement an updated online giving platform for the agency.
  • As a member of the senior leadership team, take integral role in organization-wide strategic planning, budget planning, plan execution and reporting. Provide general administrative, management and budgetary oversight for the development and communications team (currently 3 part time employees, 2 contractors and interns) and all departmental functions.
  • Represent and speak on behalf of HOPE Atlanta in the community in leadership roles and community committees/meetings as appropriate and required.
  • Perform other duties as assigned.
Skills and Qualifications

  • Bachelor’s degree plus five or more years of experience in a non-profit organization, or an equivalent combination of education and experience in fundraising/business development/sales required. Leadership, management and supervisory experience required.
  • Must have strong written and verbal communication skills. Experience conducting major gifts strategies preferred.
  • Demonstrated ability to lead diverse agency functions, described above, to take the department to the next fundraising level.
  • Must be detail-oriented and possess strong ethics. Proficiency with Microsoft Office programs required and proficiency with Twitter, Facebook and Instagram preferred. Familiarity with WordPress and Sales Force (or comparable CRM software), is a plus.
  • Must be a team player with excellent customer service and interpersonal skills. Must be able to initiate tasks and projects; organize and set priorities; and coordinate multiple tasks with multiple priorities, many of which are time sensitive. Familiarity with services for individuals experiencing homelessness and “housing first” a plus.Compensation will be competitive and commensurate with experience.
To apply, please send cover letter (including salary requirements) and resume via e-mail to Jeff Smythe, Executive Director at hr@hopeatlanta.org. Electronic materials only, please.

P.A.T.H. Outreach Case Manager Hall County

Reports to: Director of Homeless Outreach
FLSA Status: Exempt
Full or Part-time: Full – time

Summary

The P.A.T.H Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.
Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members
  • Perform street outreach by engaging individuals that are chronically homeless and literally homeless
  • Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
  • Provide initial mental health intake and assessment to individuals who are chronically homeless
  • Refer to a mental health provider for ongoing services
  • Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
  • Maintain ongoing communication with partner agencies and those that will partner in client’s care
  • Develop ISP to address needs & goals
  • Connect consumers to First Step to access SSI/SSDI benefits
  • Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone
Additional Responsibilities

  • Complete Client Track eligibility screens for each participant
  • Maintain case files for each individual enrolled in Client Track HMIS system
  • Monitor program expenditures for all eligible activities
  • Complete and provide monthly reports to program manager
  • Enter case notes in Client Track HMIS system within 48 hours of contact
  • Attend community resource meeting as directed
  • Maintain ongoing communication with partnering agencies
  • Participate in HOPE Atlanta community events as requested
Knowledge, Skills and Abilities

  • Understanding of P.A.T.H. Programs & Services
  • Knowledgeable of mental illness, addiction and PTSD
  • Strong organization, critical thinking, problem solving, communication and creative skills
  • High aptitude for learning and ability to work with technology and people
  • Proficient in MS Office Suite, Client Track and database systems, etc.
  • Flexible and ability to multi-task
  • Able to function in a team environment
  • Excellent verbal, written and communication skills
Qualifications/Requirements

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation
To apply, please send cover letter and resume via e-mail to hr@hopeatlanta.org, please list position applied for as subject of email or
Apply Now

Outreach Case Manager

Reports to: Director of Homeless Outreach
FLSA Status: Exempt
Full or Part-time: Part – time – overnight and weekend hours

Summary

The Outreach Case Manager will be responsible for providing outreach, case management services and referral services to chronically homeless and homeless individuals.

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members
  • Perform street outreach by engaging individuals that are chronically homeless and literally homeless
  • Provide intensive case management support to individuals and connect to housing, mental health services and substance abuse intervention
  • Provide initial mental health intake and assessment to individuals who are chronically homeless
  • Refer to a mental health provider for ongoing services
  • Provide linkage to other agencies that will provide supportive services that include: substance abuse intervention, entitlements benefits, health care, child care, budget counseling, identification and housing referral
  • Maintain ongoing communication with partner agencies and those that will partner in client’s care
  • Develop ISP to address needs & goals
  • Connect consumers to First Step to access SSI/SSDI benefits
  • Maintain regular contact with participants through office visits, Gateway shelter visits and via the telephone
Additional Responsibilities

  • Complete Client Track eligibility screens for each participant
  • Maintain case files for each individual enrolled in Client Track HMIS system
  • Monitor program expenditures for all eligible activities
  • Complete and provide monthly reports to program manager
  • Enter case notes in Client Track HMIS system within 48 hours of contact
  • Attend community resource meeting as directed
  • Maintain ongoing communication with partnering agencies
  • Participate in HOPE Atlanta community events as requested
Knowledge, Skills and Abilities

  • Understanding of P.A.T.H. Programs & Services
  • Knowledgeable of mental illness, addiction and PTSD
  • Strong organization, critical thinking, problem solving, communication and creative skills
  • High aptitude for learning and ability to work with technology and people
  • Proficient in MS Office Suite, Client Track and database systems, etc.
  • Flexible and ability to multi-task
  • Able to function in a team environment
  • Excellent verbal, written and communication skills
Qualifications/Requirements

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation
To apply, please send cover letter and resume via e-mail to hr@hopeatlanta.org, please list position applied for as subject of email or
Apply Now