Full Job Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
This position will play a key role in supporting the Director of CX planning as part of a newly formed centralized CX strategy and operations group. Primary responsibilities will include driving the development of the enterprise CX roadmap and supporting cross-enterprise platform development activities to ensure alignment to overarching CX vision and roadmap.
Leads the co-creation of an enterprise CX vision and roadmap, including being responsible for managing, developing, prioritizing and driving progress and alignment across the organization
Ensures that the Director of CX planning gains alignment of executive-level stakeholders from across the business in by driving co-creation of a North Star CX strategy
Partners with CX strategists, researchers, and other relevant stakeholders to develop measurement frameworks to support data-based vision and roadmap
Supports the definition and development of the cross-enterprise platform that establishes a scalable Verizon wide experience
Participates in steering committees to ensure development of common requirements for enterprise architecture that provides a leading customer experience
Partner with the business to ensure our organization's strategy is aligned with new technologies and supportive of wider business unit strategic goals.
Identifies and helps develop go-to-market and growth strategies that define Verizon’s ability to compete, lead and in the telecommunication and technology industry
Synthesize complex ideas into simple concepts to effectively communicate with senior leaders.
Your Skills & Experience:
Exceptional analytics skills
Experience with developing strategies and establishing enterprise processes/tool selection
Strong business acumen
Comfort with ambiguity
Autonomous in getting things done
Effectively interact with senior executives
Ability to drive results at all levels, regardless of reporting structures
Excellent verbal and written communications skills
Willingness to pivot as business needs and strategies change (e.g., work on new/pressing initiatives)
Work at both tactical and strategic levels.
Ability to facilitate meetings and workshops across a large/varied set of stakeholders
Experience managing small teams
Understanding of agile process and tools
Cross functional knowledge in product management, experience management, corporate and business strategy as well as domain expertise in the telecom and technology space
5-8+ years progressive CX strategy experience such as experience in management consulting, corporate strategy, product management, brand management, or digital operations
Experience in a supporting and/or leadership role responsible for the design, development and implementation of a strategic plan for an organization, company or business unit
Significant experience with developing, implementing and tracking metrics, data analysis and reporting at the organizational level
Ability to translate complex ideas and express them in concise, simple to understand ways.
Comfort in working up and across the organization – working with senior staff members in line and external consulting firms or creative or development partners
Experience creating and presenting presentations to all levels of an organization
Demonstrated ability to collaborate with cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships
Experiences handling extremely confidential information appropriately.
Highly proficient in identifying critical moments that drive value to both the customer and the business
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at +1-617-621-0200.