Gates Hudson Community Management, at the Board's direction, effectively manages the property. The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association's Board of Directors and GHCM's Management Agreement. The ADMINISTRATIVE ASSISTANT-FIELD conducts all business in accordance with the Association's governing documents and GHCM's established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing.
The ADMINISTRATIVE ASSISTANT-FIELD reports to and receives general supervision and direction from the Property Manager that they provide support to. The ADMINISTRATIVE ASSISTANT-FIELD is to comply with the governing documents and GHCM's established policies and procedures and is not to take action contrary to such guidelines. This position must have the perceptiveness, interpersonal and organizational skills required to deal effectively with a wide range of people, including owners, tenants, property managers, and outside contacts all while providing quality customer service.
Essential Duties and Responsibilities:
Provide administrative and customer service support for the Manager, Board of Directors, and Maintenance staff as applicable.
Provide clerical assistance such as typing, filing, writing of reports, answering telephones, closing out daily reports, etc.
Assist the Manager in maintaining all office files and records in accordance with policies and procedures.
Assist the Leasing and Accounting staffs where applicable.
Log and dispense packages to residents as applicable.
Maintain accurate records, logs and operating data systems, as directed by your supervisor.
Produce daily, weekly, and monthly reports as directed by your supervisor
Perform additional duties as assigned.
Maintain a positive customer service attitude.
Handle all calls from owners, vendors, residents, etc.
Ensure current contracts for all assigned properties are electronically stored.
Maintain owner and tenant lists (all contact information current).
Assist owners and/or resident with questions pertaining to Association rules & regulations and Bylaws (e.g. Parking permits, pool applications, move-in/out procedures etc.)
Greet all residents and prospects and direct them to appropriate individual as they enter the building.
Promote goodwill among owners, residents, coworkers, and contractors/vendors.
Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
Knowledge and Skills
A High School Diploma is required.
1 to 2 years' experience in a related office position.
Maintain full working knowledge of all Association and GHCM operating policies and procedures.
Intermediate or advanced knowledge of Microsoft Office systems, including but not limited to Outlook, Excel and Word.
General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses.
Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.
Maintain full working knowledge of Jenark Access modules, printers, telephones, fax machine, photocopier.
As an award winning management company, we place strong emphasis on:
Training and educational opportunities
Promotion from within
Recognized excellence through performance awards
Competitive pay and benefits package, including wellness programs and incentives
Gates Hudson Values: Loyalty, Expertise, Forthcoming, Superior Service, Perspective
Gates Hudson (and all its affiliates) is an equal opportunity employer. No employment practices are influenced or affected by virtue of an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, marital status, disability, veteran's status, genetic information, or any other characteristic protected by law.