ServiceNow Developer

Datson 360 - Miami, FL


Job Description:

The ServiceNow Developer will be responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations, and supporting the Service transformation teams. The candidate will have an understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The ServiceNow Administrator will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support. As new technologies emerge and impact ServiceNow, the ServiceNow Administrator is expected to learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.

Key Job Functions:

Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc.

Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow

Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

Knowledge of .NET, C# and a programming proficiency in JavaScript, C#, ASP.NET

Understanding with HTML, JavaScript, AJAX, and third party controls

Identify system deficiencies and recommend solutions

Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations

Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Participate in ongoing production support and end user support

Ability to efficiently and appropriately estimate work effort requirements

Educational Requirement:

Bachelor’s Degree in Computer Science, IT, Engineering, or related field; or

8 – 10 years of knowledge of computer programming languages and some relevant work experience.

Required Qualifications:

Working knowledge in ServiceNow as well as at least two (2) of the following areas:








Preferred Qualifications:

MS in Computer Science or related field with 6 years of related experience

5 years’ experience in RAD/Agile delivery methodologies

5 years’ experience with client/server and application system architectures and migration

Additional Technical Skills /Experience Desired:

ITIL certification

Excellent written and verbal communication skills

Excellent analytical skills

Excellent project management and time-management skills

Strong problem solving skills

Ability to present technical information in a way that non-technical management and staff will understand

Focus on quality and attention to detail

Knowledge of database security procedures and protocols

Ability to work effectively on tight deadlines, as necessary

Excellent teamwork and team building skills

Minimum Training/Certification requirements:

DOD 8570.01-M - IAT Level II

Baseline Certification

CompTIA Security+ (equivalent or higher security certification)

Computing Environment

ServiceNow Certification

Microsoft Technology Associate (MTA) – Software Development Fundamentals

Microsoft Certified Solutions Developer or

Other Application/Software Development Certifications (C+, C#, .NET, Java, etc.)

Job Types: Full-time, Contract

Salary: $50.00 to $55.00 /hour


  • client/server: 5 years (Preferred)


  • Master's (Required)

Benefits offered:

  • Health insurance
  • Others
  • Commuting/travel assistance

Contract Renewal:

  • Likely