Field Service Technician

Motorola Solutions - Salisbury, MD4.1

Full-timeEstimated: $47,000 - $64,000 a year
Skills
At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Scope of Responsibilities/Expectations:
Responsibilities include optimization and support of complex communication systems.

Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments. Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

Must have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision

Must be able to solve customer problems quickly during stressful situations

Duties may also include:
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

Continuous training in the latest technologies and troubleshooting techniques

Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

**Must be able to obtain background clearance as required by government customer**

Specific Knowledge/Skills:
2 year associate's in electronics or IT preferred
4+ years field experience as a System technician.

Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment

Unique combinations of both multi-site RF communications system and/or computer/networking skills are required.

The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience with the following equipment:

Motorola Base Stations (STR series, GTR series, Quantar, etc.)

Centracom Consoles (Gold Elite, MCC7500, MCC7100)

Channel Banks and T1 Circuits

Computer IP Networks and Configuration

Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

The Candidate must have skills in the use of various communications test equipment including:

Communication System Analyzers

Ethernet Link test sets

T1 Test Sets

TIMS (Transmission Impairment Measurement Set)

Digital RF Power Meter

Individual must have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

Ideally the individual should have or be pursuing at least one network certification:

Network+

CCNA

NRS1

Related certification

Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios or consoles.

Applicant must be proficient with Microsoft Office products and Motorola Radio Programming Software suite.

Must have excellent communications skills and always present a professional image.

Must have a current, valid driver’s license and no traffic violations.

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.

Basic Requirements

2+ years as an electronic or field technician/specialist

Job ID9390BR
Travel Percentage

10 to 25%

Relocation ProvidedNone
Position Type

Experienced

State/Region/ProvinceMaryland
EEO Statement

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, creed, color, religion, national origin, sex, age, marital status, citizenship status, sexual orientation, gender identity or expression, genetic information, disability, status as a disabled veteran or veteran of the Vietnam era, or any other legally protected characteristic or activity.