Verizon Wireless Territory Manager

Verizon Wireless Premium Retailer - Palo Alto, CA

Full-timeEstimated: $47,000 - $64,000 a year
Save
EducationSkills

Purpose

This position is primarily responsible for meeting and exceeding the overall sales and profitability metrics for Stores and Territory. In addition, this position is responsible for all employee-related issues including terminating, disciplining, in-store coaching, training and corporate policy compliance.

Essential Duties and Responsibilities

Training

  • Must send every new full time or part time employee through the New Hire Training program within their first two weeks of employment unless there is a special circumstance
  • Provide daily/weekly/monthly training to all Sales Leads and Sales Consultants through effective individual/group training and effective/timely communication
  • Ensure that self and store teams are current on all trainings

Coaching

  • Observe employee/customer sales interactions daily and provide on the spot feedback to ensure store employees are following the “Rockstar” Selling Process.
  • Engage in weekly one on one coaching sessions and quarterly rounding meetings with Sales Associates and Sales Leads, provide positive and constructive feedback and documentation
  • Document positive performances or behavior when necessary (oral or written)
  • Document negative performances or behavior when necessary (oral or written)
  • Utilize Performance Improvement Plans (30-60-90 day) to help coach people to better performance or as a tool to justify termination

Stores- Performance-Logistics

Performance

  • Lead the sales team by example and increase overall profitability
  • Manage Sales Leaders and Sales Associates to meet and exceed company set goals/metrics within the scorecard
  • Ensure store personnel are following set policy and procedures in the store
  • Ensure store employees are providing excellent customer service along with providing excellent salesmanship
  • Hold weekly/bi-weekly Store Meetings

Logistics

  • Ensure that stores maintain store operating hours and that schedules are written in accordance to hours and business traffic.
  • Approve all schedules once written by the Store Sales Lead, submit all forms and punch edits as needed
  • Responsible for all daily reporting, store numbers, daily invoices, SMB leads and appointment tracking
  • Provide weekly closeout results for the Territory Sales Manager

Weekly Overview

  • No office day – Typically off on Wednesday and Sunday
  • Work shifts in the Stores within the Territory to provide side by side selling experiences, coaching and training
  • Will be responsible to punch in and out daily

Non-Essential Duties and Responsibilities

  • Excellent oral and written communication skills and the ability to train and manage other employees.
  • Must have high level of interpersonal and customer skills to work effectively with others, motivate employees, and elicit work output.
  • Must have expert knowledge of all products and services

Supervisory Responsibilities

  • Direct supervision of Store Managers

Minimum Qualifications

  • 4-yr bachelor’s Degree preferred or 4 years of wireless experience. One (1) year of relevant field experience may be substituted for every one (1) year of preferred academia
  • 2 years experienced in supervising, managing and training of employees
  • Strong interpersonal and communication skills
  • Strong organizational and time management skills
  • Self-motivated and works independently with minimal supervision
  • Positive mental attitude
  • Creative thinker
  • Team player
  • Reliable transportation, valid driver’s license and clean driving record
  • Must work a minimum 5 day work week to include Fridays and Saturdays

Overseeing Locations Half Moon Bay, Santa Clara, and Mountain View

Job Type: Full-time

Save