About Ignite! Reading
Our Mission: Ignite! Reading is a mission-driven public benefit corporation focused upon ensuring all kids learn to read by the end of first grade.
Literacy is a social justice issue. 65% of fourth grade students in our country weren’t reading on grade level prior to the pandemic; even more devastating is the fact that 82% of low-income students aren’t reading on grade level. Reading is the operating system of a school; if kids can’t read, they can’t learn. Ignite is changing this, envisioning a world in which all kids leave first grade on-level, independent readers.
Ignite! Reading teaches kids to read by providing 15 minutes of daily, virtual, 1:1 reading instruction with a highly trained tutor. Our program gets results fast, accelerating reading
progress and closing critical gaps in order to ensure that all kids have the chance to be successful in literacy, school, and life.
Ignite’s first school program launched last fall and one year later we have grown our number of schools and students 18x. Our program is scaling quickly and we’re seeking a diverse team of talented, mission-driven individuals. We believe we can do well for our team members and stakeholders while we solve one of the nation’s biggest challenges. We believe we will be more successful with a diverse team and are seeking candidates who are passionate about solving our country’s literacy crisis.
Your Role
Reporting to the COO, the Director of Operations for Ignite! Reading is responsible for owning the operational design and execution of the Ignite! Reading program, including all systems and processes in support of scaling Ignite to serve at least 50,000 students in the next 5 years.
- Manage implementation and customer success teams in building and optimizing everything related to successful school onboarding and management of the Ignite! Reading program
- Partner with the Senior Manager, Data & Systems, to implement and maintain data systems and processes internally and across school partners and tutor cohorts
- Lead data collection, rostering, pairing, and ticket resolution efforts for GoSchoolBox and TBD program systems
- Identify high-leverage KPIs for Ignite; determine how data will be collected and reported - Support with reporting for school partners, funders, and other stakeholders
- Partner with the COO and counsel to develop, maintain, and train the Ignite team on student data privacy and other key policies
- Support the COO in A/R and invoice collection efforts
- Lead fulfillment efforts for tutor resources and school headphone purchases
- Create and maintain processes to streamline internal operations and customer support
- Provide a continuous feedback loop on the customer experience in order to drive innovative program solutions and ensure visibility into program operations
Competencies
- 5-10 years experience in Operations, with 3-5 years as a manager
- Ability to roll up your sleeves and do whatever it takes to get the job done while balancing long-term projects with the urgency of immediate demands in a fast-paced
start-up environment.
- Data driven in everything you do, you love problem solving and digging into details to make systems and processes more efficient
- Exceptional attention to detail, impeccable organizational skills, and ability to manage multiple strategic projects while also executing portions of the work (i.e., teaching children to read) with a start-up mentality
- Strong emotional intelligence and ability to facilitate work with stakeholders, including building relationships in service of the mission of Ignite! Reading and its strategic priorities
- Extraordinary communication skills; written, verbal, and interpersonal
- Ability to be self-managing and flexible while working in a remote environment
- Bonus: Experience working in education, ed-tech or tutoring organizations and/or have worked in a start-up environment
Additional Details
- At Ignite! Reading, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are
considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
- We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
- We are a virtual organization with headquarters in the California Bay Area.
- We offer competitive compensation, equity, and generous benefits packages.
