Responsible for planning, developing, implementing, coordinating, and evaluating all aspects of IT Help Desk and desktop support services . Serves as the manager for the operational support teams. Develops and manages all phases of IT operational projects including planning, selection, vendor comparisons, projecting total project budget, contract negotiations, implementation, monitoring project budget and on-going system maintenance. Responsible for the area of help desk performance, desktop/device support, and operational support.
A minimum of 3 years in a similar leadership role, and 5-7 years in information technology.Hospital experience highly desired. Specific experience with infrastructure vendors and technologies currently in use at Beebe Healthcare is desired. Excellent team leadership and communication skills and ability to relate well with people of diverse backgrounds, training and experience. and the ability to deal with stress.
Works collaboratively with respective IS management roles and the Director of Information Systems to ensure that all projects and daily operational tasks are performed in a timely manner d on predefined customer service level agreements or project implementation plans. Prepares and reviews technical project plans and status of projects. Ensures that all downtime procedures are followed. Assists with the disaster recovery plan. Works with the Director and Technology Manager to prepare disaster recovery testing scenarios and executes those tests. Oversees operational support applications, ensuring all tools are available when staff responds to calls. Is responsible for keeping these software tools and documentation current and up-to-date. Serves as liaison to vendors, including key point of contact for operational activities.
Competencies and skills:Essential:
- Clear Communication Skills Both Written And Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills To Provides Customer Service To Patients, Team Members And Visitors
- Bachelor's Degree in related field
8am-4:30pm Monday - Friday