Entry Level Field Service Technician

Michigan Office Solutions - Grand Rapids, MI2.7

Full-timeEstimated: $24,000 - $31,000 a year
Consider joining MICHIGAN OFFICE SOLUTIONS (MOS), a subsidiary of Xerox, a Fortune 200 Company and one of the World's Most Admired Companies. MOS was also recently awarded one of West Michigan's Best and Brightest Companies to work for.

The Shop Technician / Sustainability Technician will acquire proficiency in digital equipment repair, maintenance and preparation for installation through factory training, self-study programs and on-the-job training. Responsible for the timely and cost effective maintenance, repair, set up of office technology equipment.

SPECIFIC RESPONSIBILITIES: Other duties may be assigned to meet business needs.
  • Performs effective and efficient equipment set-up, repair or maintenance to ensure high levels of customer satisfaction and product performance.
  • Properly fill out assigned reports completely and on time.
  • Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed. Must review, update, and be knowledgeable on company policies.
  • Perform 100 hours of directly supervised field service work during training in preparation for field work as a Field Service Technician
  • Must be capable of handling increased job responsibilities within 6 to 12 months.
  • Meet or exceed the following standards: 6-12 months of Service, Revenue per month; Parts usage; Calls/day; Recall%; and additional goals as established by the Service Manager or Supervisor.
  • Responsible for continued development of service technician skills through formal training, self-study and on-the-job training.
  • Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
  • High school diploma or GED is required
  • Formal electronics/networking technology, education, 2 year degree, training or equivalent; basic mechanical and electrical aptitude and demonstrated skills required
  • Basic networking knowledge
  • Strong oral and written communication skills
  • A positive and supportive attitude towards customers, both internal and external
  • Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
  • Exceptional troubleshooting skills (mechanical and electrical) with digital copiers is a plus