Customer Service Representative - 3rd Party Logistics

Weber Logistics - Inland Empire, CA3.3

30+ days ago

CUSTOMER SERVICE REPRESENTATIVE – Inland Empire, CA

BE PART OF A GREAT TEAM!

Weber Logistics is seeking a Customer Service Representative with 3PL experience in one of our Inland Empire Distribution Centers to act as a first point of contact with our external customers.

We are the leading west coast Third Party Logistics provider, with headquarters in Santa Fe Springs CA. We provide a broad range of supply chain services including drayage, distribution, less-than-truckload and brokerage services. Our clients include a wide range of national and international companies.

To apply, please contact our recruiter at 909-291-2673 or apply here.

Essential Duties And Responsibilities:

  • First point of contact with external customer providing prompt, courteous and efficient customer service. Process all customer orders in accordance to customer specifications.
  • Process all customer inbound product shipments; enter product into inventory using customer’s computer system or Weber systems.
  • Receive and processes all order releases, including systems update and customer notification.
  • Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required.
  • Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts.
  • Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits.
  • Provide clerical support services as required by customer; generating custom reports and responding to specific needs.
  • Other duties and responsibilities as assigned by manager.

Background Required:

  • Minimum 2 years of dedicated customer service representative experience in a 3PL warehouse preferred
  • Retail routing experience required
  • EDI knowledge preferred
  • Strong Customer Service background including; ability to manage multiple accounts, daily communication with customers, order processing, and billing.
  • Strong analytical skills, independent thinking and reasoning ability
  • Ability to multi-task in a fast paced environment
  • Manage priorities in a timely and efficient manner within critical deadlines
  • Education: High School Diploma/GED required

Other essential abilities and skills:

  • Strong written and verbal communication skills along with strong interpersonal skills
  • Able to work effectively with a wide range of personnel

OUR BENEFITS PACKAGE INCLUDES:

Competitive Compensation

Retirement 401k Plan with Company Match

Medical / Prescription Drug / Dental / Vision Plans

Company Paid Basic Life and AD&D Insurance

Voluntary Life and AD&D Insurance/Voluntary Long Term Disability

10 Paid Vacation Days

6 Paid Sick Days

10 Paid Holidays

EEO AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Job Type: Full-time

Experience:

  • Retail Routing: 1 year (Required)
  • 3PL: 1 year (Required)