Client Services Manager

121 Benefits - Minneapolis, MN (30+ days ago)


121 Benefits is looking for an experienced Client Services Manager to join our team! 121 Benefits is a third party administrator of pre-tax benefits and COBRA/continuation services located downtown Minneapolis.

The Client Service Manager is a key position on our team, maintaining and developing strong relationships with our clients. A background in COBRA and continuation services is important for the position as well as experience in Client Management. Strong communication skills, written and verbal are important.

ESSENTIAL POSITION RESPONSIBILITIES

  • Retain assigned clients and develop strong relationships with them
  • Maintain and develop strong broker relationships
  • Participate in prospective client presentations
  • Assist with proposal review and development
  • Manage communications to clients regarding 121 Benefits’ services
  • Development of participant communications
  • Manage client service issues including communication with operations staff
  • Attend or lead client meetings or conference calls as required
  • Lead client implementation process
  • Manage client renewal process
  • Respond to client compliance questions
  • Manage service delivery projects
  • Cross sell 121 Benefits services
  • Development and deliver presentations and webinars
  • Accounts payable follow up
  • Manage Service agreements
  • Promote 121 Benefits through social media
  • Generate client reports

EDUCATION AND WORK EXPERIENCE

  • Bachelors Degree in Business is recommended
  • A minimum of 1-2 years of client management experience with a proven track record of success
  • Technical expertise in employee benefit plans, COBRA, state continuation regulations, retiree and leave benefits continuation
  • Experience working with employee benefits clients

KNOWLEDGE AND SKILLS

  • COBRA and State Continuation Regulations specific knowledge
  • Client management and communication

REQUIRED COMPETENCIES/QUALITIES

  • Strong written and verbal communication skills
  • Ability to conduct enrollment, prospective client and broker presentations
  • Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with co-workers, management, clients and brokers.
  • Prompt and dependable attendance.
  • Exhibits positive energy, flexibility, accountability, responsiveness, integrity and a passion for delivering excellence.

PHYSICAL REQUIREMENTS

  • Requires hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
  • Hearing must be in the normal range for telephone contacts.
  • Requires the ability to lift tradeshow booths and materials weighing up to 20 lbs.
  • Ability to work overtime when needed
  • Ability to travel up to 10%, utilizing a personal vehicle.

Job Type: Full-time