Service Advisor/Writer

Harr Motor Group - Worcester, MA3.3

Full-timeEstimated: $48,000 - $65,000 a year
EducationSkillsBenefits

Job Description

Harr Motor Group in Worcester is welcoming full-time experienced Service Advisors. We run two busy shops that work with Toyota, Dodge, Chrysler, Jeep, and Ram.

Benefits:

  • Health Ins
  • Dental
  • 401K Plan
  • Aggressive compensation package
  • Flexible schedules
  • Excellent working environment

Principal Duties and Responsibilities:

  • Greet all customers promptly and provide timely professional service.
  • Use state of the art technology to ensure customer satisfaction and loyalty.
  • Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
  • Provide repair estimates as needed and help prioritize with customers.
  • Coordinate activities to ensure repair work is fixed and completed on time.
  • Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
  • Identify repeat customers and treat them accordingly.
  • Contact customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Document repair order changes.

Work requires standing on your feet for long periods of time, walking, working indoors and outdoors in all types of weather, reaching, bending, getting in and out of all types of vehicles, data entry on keyboards and tablets, using the telephone while entering data, using common business machines including copiers, cash registers, credit card processing devices, computers and tablets.

Education, training and/or knowledge and skills stated above.

  • High School degree or equivalent preferred.
  • Valid driver’s license with clean driving record.
  • Must pass pre-employment physical and drug test.

EXPERIENCE

  • 2 years in an automotive service environment preferred.
  • Or, 2 or more years in retail sales environment.

Please apply online at HARR.com.

Job Type: Full-time

Job Type: Full-time

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Flexible schedules
  • Employee discounts