Learning Success Coach, Digital

ASU Preparatory Academy - Tempe, AZ3.4

Full-time$45,000 - $60,000 a year

The Learning Success Coach serves as the main point of contact for an assigned group of online high school students to guide them to achieve academic success. The Learning Success Coach will provide guidance counseling, counsel, motivate, and advise in order to help all students meet their educational goals. Responsible for creating and maintaining relationships with assigned students, their families and other stakeholders in an effort to support student success, retention and progression to graduation.

This position is a remote, work-from-home position. Some travel within Arizona may be required and/or highly encouraged. Local Arizona residency highly preferred.


Bachelor’s Degree in Education, Counseling, or equivalent; Master’s Degree preferred.
Minimum of three (3) years of experience in guidance counseling and/or academic coaching for high school students.
Experience with Arizona-specific counseling, highly preferred.
Experience with innovative technologies and online learning, highly preferred
Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Directly support an assigned group of up to 150 students from enrollment through graduation.
Serve as point of contact for student onboarding once the initial enrollment process is completed.
Take students through the Student Orientation either individually or as a group.
Provide individualized support to students based on identified risk factors including academic, socio-emotional, and other potential issues, and helps to develop individual plans for success
Work with each assigned student to develop an ILP (Individualized Learning Plan) to include realistic goals that will contribute to the academic and personal success in high school; develop relationships that foster development conversations; motivate students to achieve educational goals
Conduct ILP progress sessions with students and their families a minimum of 3x throughout the school year
Counsel and advise students by phone, email, text and other available online technologies
Closely track students’ progress, through communication and analytics, to ensure class attendance and academic progress. Collaborate and provide communication with students, families and instructors.
Work with students to ensure a solid academic plan and ensure continued enrollment.
Provide counseling on college and career preparation and resources at key points in support with College Going Advisor prior to graduation.
Work with school staff to conduct virtual information sessions, open houses, and other community events, as assigned
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implement solutions; escalate unresolved problems. Follow up to ensure resolution of each issue.
Work collaboratively with other departments and services, across the school to understand processes, systems, and services and to resolve student issues.
Facilitates personalized applications of learning (PALs) and develops performance assessment rubric with students and teachers.
Train and support teachers on successful student support.
Proper and thorough documentation of interactions and processes as they evolve.
Site visits and visits with families, if and when needed.
Liaison between student, teacher, and family.
Participate in school meetings, trainings and committees, as scheduled

Exceptional customer service, advising and counseling skills
Ability to articulate, represent professional demeanor and ability to take initiative.
Excellent interpersonal skills; ability to work with a wide-range of people including teachers, parents, students, alumni, corporate partners, vendors and admissions personnel.
Build open and honest relationships through excellent verbal and written communication.
Commitment to excellence in providing student services.
Strong problem solving skills.
Proven written and verbal communication skills.
Strong organizational and planning skills.
Be adventurous, creative and open minded
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
Proficiency with technology, computers and Microsoft Office Suite.
Experience using the internet and social media websites.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs. such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

ASU Preparatory Academy offers competitive salary, generous benefits, PTO and paid holidays, professional development opportunities, and a collaborative environment that drives innovation. ASU Preparatory Academy is an Equal Opportunity Employer committed to a diverse and inclusive workforce.