The System Engineer is responsible for performing application, network, equipment and systems oversight for an emerging DoD and AISR Full Motion Video system as an overseas assignment at Manama, Bahrain. Primary tasks include hands on application, network and systems management, administration, and advanced architecture troubleshooting as part of a team of contract and government engineering professionals. The candidate will be responsible for assisting Tier I and II personnel in solving basic technical problems, resolving issues directly with DoD community customers, investigating issues, and elevating as necessary to the Tier III technical support group in the United States. In addition, tasks include network engineering and software repair of the application using various diagnostic tools and testing. The candidate should hold a successful track record supporting DoD network and communications systems, with experience solving problems and advancing requirements in a 24x7 environment. Applicants selected must possess a DOD SECRET with the ability to obtain a Top SECRET clearance.
Major responsibilities will include:
Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone
Working with onsite personnel associated to the AISR community
Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks
Interacting in a technical team environment with software, network and systems engineers
Identifying documenting, tracking and escalating issues to the Tier III support group as necessary
Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting
Providing assistance with large scale system and architecture implementation and operational support
Diagnosing system issues and fault isolation
Minimum Job Requirements:
Four year college degree, or two year degree with equivalent experience in electronics, computer science, information systems, plus a minimum of 4 years related experience. DOD or military operations experience a strong plus. Ability to comply with Company standard practice as it applies to field. Detail-oriented, ability to communicate effectively and perform routine installation and maintenance campaigns. Ability to adapt to remote field sites. Must possess excellent verbal and written communication skills. Excellent customer service skills. Ability to interface with all levels of personnel.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities and requirements may change over time and according to business needs.