Customer Success Associate - Raleigh Area - Enterprise SaaS - (Work From Home)

Clari - Raleigh, NC4.0

Full-timeEstimated: $80,000 - $110,000 a year
Customer Success Associate (Technical)

Raleigh Area - Enterprise SaaS

Work From Home Role

***Only Applicants with direct Salesforce administration experience in a customer facing technical role will be considered.***

Leveraging your academic skills, experience in technology, and passion to make customers fanatic about your product, this is an ideal role for someone early in their career looking to focus on the unique blend of business, technology, and customer focus.

As an Customer Success Associate based in the Austin area and working remote, you will be responsible, with the help of a Success Manager, to drive business value and adoption of a strategic system that positively impacts sales efficiencies and forecasting process.

Starting with the sales organization, we’re creating software that people love to use and solving BIG problems for our customers - leveraging AI to transform the way they make decisions, how they work, and how they grow.

Now you can build a product teams will use every day and you will be proud to build. The most successful sales teams run on Clari, from opportunity to close. With Clari’s AI platform, sales reps know where to focus, managers can immediately spot risk in pipeline, and execs forecast with confidence.

You’ll assist and manage customer relationship during the post-sales cycle to help ensure the customer is adopting and leveraging the product based on their business use case. You will work with various different members of the internal team - from sales, to engineering, product management, even our executives - and learning every day how to make our customers successful with our platform.

You love working day-to-day with customers and helping to solve their business challenges with technical solutions. You are very comfortable working with many different technical solutions and communicating their value - both internal and external. You are constantly striving to share best practices across the team, improving the tools, processes and knowledge. It’s a challenging and enjoyable role, and you’ll never be bored.

The ideal candidate will possess a strong work ethic and be upbeat, intelligent, well organized, articulate, and excited about working in a fast-paced environment. Since this is a remote position, you consider yourself to be a self-starter with excellent time management skills. You’ll be partnered with a Customer Success Manager to mentor and guide you through your journey at Clari. You will provide support to help empower our customers. You are a “people person” looking for a dynamic role where you get to work alongside professionals that share that same passion for customers, then please apply!

Work with existing customers to understand their use cases and provide strategic guidance
Develop & maintain relationships with key customer champions
Proactively engage clients to drive product adoption and optimal product experiences
Train project stakeholders on implemented functionality
Document and communicate findings from customer interactions
Ensure the customer will be a positive reference to other customers/prospects
Develop and maintain product expertise, including best practices to provide value to customers
Author and maintain internal and external product knowledge base articles
Build strong cross-functional relationships, working with Product Management, Engineering, QA, and Sales
Share your product expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap
Contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent
Assist in analyzing and drafting contracts for current customers

4 year BS degree required - Management Information Systems, Business, or Math preferred
0-3 years of experience in a technically oriented, post-sales, customer-facing role: Solutions Consultant, Implementation Consultant, Success Manager, Technical Support, etc.
Experience in working with cross-functional teams to achieve customer initiatives
SFDC knowledge a plus
Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively
Unique balance of technical and business skills
Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
Ability to prioritize, multi-task, manage time, and perform effectively while working remote
Skilled at problem-solving, decision making, impact analysis, negotiations, and ability to navigate challenging situations in a professional manner
Strong analytical skills, coupled with the ability to think “outside-the-box”
Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
Experience with training sales organizations and driving change management in an organization is preferred
Ability to travel to customer locations and sales events (less than 10%)
Proficient with a Mac
Database query knowledge is a plus
Programming skills are a plus

Why Clari?
Clari is a fun and fast-growing Silicon Valley company. We were named as a 2018 Bay Area Top Workplace for the 4th consecutive year. Clari was recognized as one of the 10 Coolest Machine-Learning and AI Startups of 2018 by CRN and the Gartner Cool Vendor in Gartner’s Tech Go-to-Market category. Clari earned a spot in G2 Crowd’s Top 25 Silicon Valley Companies, and earned the #1 overall ranking for G2 Crowd’s Top 20 Sales Analytics Software.

Here’s why Clari may be the perfect next step for you.
1. Culture: promoting personal growth, independence, and teamwork.
2. Executive team: a savvy team on their third company with deep market experience.
3. Customers: leading companies that run their business on Clari.
4. Investors: top VCs Sequoia, Bain Capital, Tenaya Capital, Thomvest Ventures, Blue Cloud Ventures, and Northgate that make up our superb and supportive board.

Our team is made up of veteran entrepreneurs, brilliant engineers, tried-and-true sales professionals that have done this before and want to do it again, this time only bigger. What’s left to add? You.

We are just a block from the Caltrain station in the heart of the Silicon Valley.

Let’s talk about whether Clari is the next logical next step for you.