POSITION SUMMARY:
The Licensed Dispensing Optician (LDO) assists individual patients throughout the eyeglass selection and dispensing, while providing excellent customer service. This includes assisting with proper frame selection and lens selection, using lifestyle techniques, educating the patient on all lens options and ensuring glasses are prepared correctly before releasing to the patient.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Determines patients' current lens prescriptions using lensometers or lens analyzers.
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Interprets prescriptions written by the physician.
- Educates patients on the best lens options that fit their needs.
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Assists patients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
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Recommends specific lenses, lens coatings, and frames to suit client needs using Lifestyle techniques.
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Takes accurate pupillary distances and segment height measurements.
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Measures patients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using Pupilometers and Rulers.
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Prepares work orders and instructions for grinding lenses and fabricating eyeglasses.
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Verifies that finished lenses are ground to specifications.
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Adjusts and repairs eyeglasses using appropriate Optical tools and heat, to ensure a proper fit.
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Enters optical sales into Optik, VisionWeb, and insurance websites.
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Processes insurances at time of optical sale.
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Keeps frame boards and displays clean and organized.
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Notifies patients when glasses are ready for pick-up.
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Conducts final inspection of eyeglasses when they arrive from the lab to ensure they meet ANSI standards.
- Instructs patients in how to wear and care for eyeglasses at time of dispense.
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Performs administrative duties such as tracking inventory and sales and submitting patient insurance information.
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Troubleshoots prescription problems.
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Works independently with minimal supervision.
- Communicates verbally and in writing internally to Horizon employees, doctors, and patients as well as external business partners where applicable. Internally, builds and maintains relationships with Horizon employees (inside and outside of department) and doctors. Maintains external relationships where required.
While this is intended to be an accurate reflection of the current job, this is not necessarily an all-inclusive list of tasks and working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., changes in personnel, workload, or technological developments) based on business need.
POSITION REQUIREMENTS:
Minimum Qualifications:
- High school diploma or equivalent.
- Associate Degree in Applied Science or other science.
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NC Licensed Dispensing Optician
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Mental Skills: Clerical; memorization; repetition; organization; analyzing; perception/comprehension; math skills; judgment; decision-making; socialization; attention to detail and communication/poise. Supervisory positions requires the understanding of complex reading and writing, and ability to demonstrate strong analytical and project management skills.
- Interpersonal Skills: Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback.
- Technology Skills: Effectively uses all technologies provided; demonstrates proficiency in various commercial software programs including Microsoft Word, Excel, PowerPoint and Outlook as required for the position, electronic health record systems, document management, time management, payroll, HRIS and benefit enrollment systems.
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Customer Service Skills: Actively listens to internal and external customers and responds in a helpful, professional and timely manner to provide a consistent patient experience.
- Communication Skills: Position requires ability to read, write, and communicate in English; ensures that all communications, whether written or verbal, are clear, complete and concise. Supervisors may be asked to present information in front of teams, management, doctors or company-wide.
