Digital Marketing Support Analyst

Adswerve, Inc - Denver, CO (30+ days ago)


AdSwerve is actively looking for a Digital Marketing Support Analyst in our Denver, CO headquarters office. As a Digital Marketing Support Analyst, you will contribute to a fast-growing company and act as the first line of support to clients leveraging the Google Marketing Platform. The ideal candidate is someone who has a curious mindset that loves to problem-solve in a fun and collaborative environment. An individual with B2B customer service or support experience in ad tech or marketing would be ideal.

  • Support AdSwerve clients by providing technical troubleshooting and customer service.
  • Cultivate new and existing customer relationships through client interactions.
  • Prioritize requests from AdSwerve clients and provide timely solutions with client objectives in mind.
  • Collaborate with internal teams on how to provide better service or improve workflow.
  • Contribute to the growth of our help center and knowledge base.
  • Stay up-to-date with Industry trends and new product features
  • Participate in group team initiatives and projects as required.

Position Requirements:

  • Ability to build and maintain strong client relationships.
  • Skillful in expressing empathy with clients to understand their issues or questions.
  • Strong analytical and problem-solving skills.
  • Mature decision-making capabilities.
  • A motivated self-starter with a positive attitude and enthusiasm for our mission.
  • Excellent personal and professional references.

Preferred Qualifications:

  • 1-2 years of working in customer support or other client-facing capacities preferred.
  • Minimum bachelor's degree or equivalent experience
  • Digital marketing/agency experience or ad tech experience preferred.
  • Experience working within a ticketing system ie. Zendesk, Remedy, Desk.com
  • Experience with managing content in CMS tools.
  • Understanding of or experience working with 3rd party ad serving tools
  • Google Marketing Platform knowledge preferred

Job Type: Full-time

Experience:

  • Advertising: 1 year (Preferred)
  • Digital Marketing: 1 year (Preferred)

Location:

  • Denver, CO (Required)