Sales and Customer Service Associate

The UPS Store - Fairbanks, AK (27 days ago)

Full-time$10 an hour

EducationSkills

SUMMARY:

Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
  • Deliver exceptional customer service through customer engagement and quality product delivery.
  • Be knowledgeable of products and services offered and properly promote them to customers.
  • Identify customer needs and offer additional services which could benefit them.
  • Receive, sort and place mail in mailboxes accurately.
  • Record all sales transactions completely and accurately in Point of Sale system. (POS)
  • Pack contents for shipping using established procedures and products.
  • Receive and prepare documents for printing.
  • Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels.
  • Stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
  • Perform end of day duties: reconciliation of cash, checks and credit cards, and all other transactions accurately and in accordance with company policy and procedure.
  • Operate fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
  • General housekeeping duties.
  • Other duties as assigned.

Job Type: Full-time

Salary: $10.00 /hour

Experience:

  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Fairbanks, AK (Required)