Participates in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. Defines training requirements and assists with automated systems training. Recommends solutions to enhance system functionality.
Supports and designs department project assignments and small system implementation.
Provides input to solution development efforts.
Completes assignments as directed.
Tracks information system resources for assigned projects.
Reports on project time-lines and documents performance.
Develops work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements.
Maintains project task plans, documentation and communications.
Other duties as assigned.
Bachelor's degree in Information Technology/Computer Science or related field.
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.
COMPLEXITY OF WORK:
Strong analytical, critical thinking and communication skills are required.
Excellent at problem solving and relationship building.
Minimum of 5 years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
High School Diploma / GED or equivalent and more than 5 years of experience.
PREFERRED QUALIFICATIONS AND SKILLS:
Previous GBT Experience Preferred
Experience supporting Business Applications
Knowledge of Cloud application architecture
Experience in cloud application administration
- Knowledge of Oracle Cloud ERP user provisioning
- Experience with Oracle ERP Security Console, ADFDi/Setup and Maintenance
- Experience bulk loading security changes in Oracle ERP
- Cloud Environment Management
Healthcare IT experience preferred
Operational support experience
Strong troubleshooting and documentation skills
Customer support experience
- Experience with ivanti/HEAT
- Experience with Oracle SR procedures
Able to work in a changing environment
Attention to detail
Strong communication skills
Software implementation experience
High degree of dexterity to produce materials on a computer.
Requires normal or corrected vision, hearing and speech.
Mobility sufficient to attend meetings.
Ability to lift up to 25 pounds.
The position must be available after hours for support by pager and computer dial-in.
PERSONAL PROTECTIVE EQUIPMENT:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities