Clinical Manager - Personal Care Assistance PCA Team

Hennepin County Medical Center - Minneapolis, MN4.0


Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and in suburban communities. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation.

Current vacancy is part time with benefits, 64 hour per pay period, day shift. This position will work offsite at MVNA Office, 2000 Summer Street, Minneapolis, MN.

PHN required before start date.


This position will assume responsibility for leadership and management of staff and clinical services for patients receiving PCA assessments.


  • Ensure the delivery of clinical services, both core and non-core, are in accordance with Medical Assistance, DHS and other accepted standards of practice
  • Demonstrate understanding and working knowledge of all rules and regulations governing PCA standards
  • Assume responsibility for staying current with changes to rules, regulations and standards as they relate to clinical practice
  • Lead and collaborate with interdisciplinary teams and others involved in the care of patients to ensure that the physical, psychosocial, environmental, safety and developmental needs are met
  • Ensure that each patient has an individualized assessment including goals, coordination of care, care interventions and outcomes
  • Evaluate staffing needs to provide sufficient personnel for delivery of PCA assessment
  • Provide mentoring and supervision of direct care staff including annual supervisory visit, competency testing, and performance appraisal
  • Participate in interviewing, hiring, orienting and evaluating staff
  • Participate in assessment, planning and delivery of staff education programs
  • Participates in the development of clinical policy and procedure
  • Prepares for and participates in PCA audits
  • Participate in Quality Assessment Performance Improvement (QAPI) activities, including but not limited to, the development of an annual, program wide, comprehensive quality assessment performance improvement plan
  • Collaborate in problem-solving with staff regarding patient and community partner issues or complaints
  • Lead team meetings and other PCA meetings as required and/or requested
  • Lead and monitor the collection of data regarding PCA measures
  • Monitor and collect data regarding clinical services to ensure clinical documentation and practice is in accordance with standards of practice, regulations and licensure rules
  • Serve as a resource person for staff regarding clinical practice and documentation
  • Conduct regularly scheduled meetings with team staff
  • Assist with education of nursing, medical and other student seeking learning opportunities in public health
  • Participates in community and professional education regarding PCA assessments


  • Bachelor's Degree from an approved school of Nursing
  • Three (3) years or more of clinical experience in public health nursing
  • One (1) year of nursing management
  • OR
  • An approved equivalent combination of education and experience.

Preferred Qualifications:

  • Previous PCA experience

Knowledge/ Skills/ Abilities:

  • Knowledge of DHS rules and regulations as it relates to PCA program
  • Demonstrated management ability and knowledge of nursing practice
  • Must have strong written and verbal communication skills
  • Must have general computer skills and a working knowledge of MS Office, Outlook and the internet
  • Ability to adjust to fluctuating work flows
  • Current license to practice nursing in the state
  • Maintain patient and personal safety.
  • Maintain absolute confidentiality of all information pertaining to patient, families and staff
  • Adhere to HIPAA rules and regulations
  • Participate in self and peer evaluations
  • Participate in fostering a safe workplace:
  • Participate in employee job safety analysis to eliminate hazards and prevent accidents
  • Cooperate to investigate employee and volunteer injuries
  • Promote and support safety awareness and implement safety operations
  • Encourage staff to make suggestions on safety practices
  • Demonstrate responsibility for ongoing self-education
  • Display a positive and professional image and attitude in all relationships with patients, families, peers and in the community
  • Demonstrate excellent customer service both internally and externally
  • Must be self-confident and self-sufficient
  • Demonstrated skills in leadership and workload management, strong skills in communication, teaching and negotiation: demonstrated ability to use available resources creatively; willing to be flexible and adjust to ongoing changes in health care systems; value experience, competence and sensitivity to working with people of different races and cultures. Must be able to work well as a team leader/member. Must be well grounded in professional ethics. Must be able to speak and write the English language in an understandable manner. Must have computer skills necessary to accomplish requirements of position, including e-mail, word processing, related facility software and internet research tools
  • Must possess speech/sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. Must be able to sit, stand, use hand to finger, bend, lift, push, pull, carry, reach with hands and arms, move intermittently, walk up, and down stairs or use ladder occasionally. Must be able to lift, carry and move equipment or supplies, etc. not to exceed 35 pounds
  • Ability to effectively manage company resources (i.e. budget and personnel)
  • Skilled in overseeing the efforts of high-level department individuals
  • Superb ability to motivate employees and inspire positive change within department
  • Innovative thinker; Ability to contribute new ideas that support organizational goals
  • Skilled in managerial duties (i.e. hiring, firing, performance appraisals, pay reviews)
  • Skilled in modeling company values through daily interactions within the department, particularly with regards to health and safety
  • Capable of supporting the work of the department
  • High standard of ethics, discipline, and professionalism
  • Skilled in fostering a positive workplace culture and building inclusive workplace teams


  • Possession of a valid license as a Registered Nurse, issued by the State of Minnesota
  • PHN certification by start date

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Job Type: Part-time


  • clinical experience in public health nursing: 3 years (Required)


  • Bachelor's (Preferred)


  • Public Health Nurse (Required)
  • Registered Nurse (RN) (Required)