Phoenix Senior Living is seeking an Executive Director to join our team at The Retreat at Carolina Bay!
The Executive Director is responsible for hands on operations execution at the community level.
The Executive Director responsibilities include the profit and loss, financial performance, leadership of employees, and resident and family satisfaction. He/she also manages the community based on Phoenix policies, procedures and guidelines and is fully knowledgeable of all state and federal regulations, guidelines and reporting pertinent to the day-to-day operation. Additionally, a key component of this position is the ownership of the Sales & marketing process to ensure maximization of revenue and our market position.
Ensures residents’ rights are protected and develops appropriate mechanisms for their protection
Monitors system of service delivery to the residents including mix and design to ensure resident and family satisfaction and optimal efficiency
Approves and signs all contracts and assures contract meets Phoenix Senior Living guidelines
Ensures residents and families are educated about residents’ rights
Ensures residents and families are educated about Personal Service Plans and PSL tiers
Coordinates move-in process including signing leases and works with Resident Care Director to develop resident service plans
Acts as liaison between residents, management, and families
Maintains a system to enable residents and families to present grievances or recommendations regarding facility operations and programs
Ensures responsiveness to family, resident, and associate requests where possible
Reviews and interprets monthly financial reports and provides explanation of budget variances to management
Shares results of monthly financial reports with department heads. Counsels individual managers on department budget variances as needed
Submits proposed annual budget to management and partnership
Educates department heads to consistently meet budgetary guidelines
Assures that all department heads consistently meet budget guidelines
Assures that opportunities to generate revenue are maximized
Assures that all opportunities to generate ancillary revenue are fully maximized
Oversees the administration of payroll and processing accounts payable
Consistently looks for and researches opportunities to maximize revenue
Ensures accounts receivable are collected on a timely basis
Initiates actions that will maintain operations within established budget
STANDARDS OF EXCELLENCE
Models the core values at all times
Strong relationship skills
Considered best of the best
Education: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
2 – 5 years prior General Manager/Administrator experience preferred, or 5 – 10 years Senior Living, Hospitality, Skilled Nursing with 5 of those years at the management level.
Valid driver’s license
Valid license to operate an assisted living facility, if mandated by the State in which the community is located.