Description:About Lockstep
Lockstep Technology Group is a leading IT solutions provider focused on digital transformation, cloud architectures, security & emerging solutions.? Our mission is to empower Technology teams to be strategic enablers in their organizations. We eliminate the distractions and complexity of infrastructure, security, and access.? We believe today’s technology leaders are co-creators of tomorrow’s strategies, in a world that requires technology to optimize outcomes while evolving in real-time through the adoption of new tools.? Lockstep fosters innovation by also empowering employees in an environment where core values of honesty, commitment, trust, and respect create a high-performing, cohesive team.
Job Summary
We are looking for a Senior Project Manager that is responsible for managing multiple projects and ensuring that project work is delivered on time, within budget and is in line with the client’s expectations. After project work is completed, the Senior Project Manager will leverage an efficient process to gather customer feedback as well as review the project delivery with the team to determine opportunities for evolving the work methods, increasing efficiency, profitability, and customer experience.
What you’ll own
- Review new project assignments and host internal kickoff with engineer manager, pre-sales and account manager for information gathering. Review BOM, hardware and shipping information, client environment details/specifications/requirements, and next steps.
- Host kickoff call with customer, assigned engineering resources and Account Manager. Discuss key project dates, high level milestones, deliverables, and project validation criteria. Provide customers with all project resource contact information.
- Host internal meeting with Lockstep technical resources to review the SOW and budget, develop high level project plan, project milestones, deliverables, and project validation criteria.
- Maintain project updates within CW application for transparency to other departments and resources. This includes validation of hardware shipping/receiving, etc. Escalate risks and issues as appropriate to PMO Manager and AM.
- Manage hardware logistics: Where hardware is to be stored and staged (if applicable).
- Schedule and coordinate staging and tagging.
- Coordinate delivery of hardware to client site.
- Manage status of all hardware and licensing orders.
- Review project finance setup and confirm all financial data converted to project appropriately for budgeting and financial review.
- Create and manage project plan and schedule. Finalize with project team and customer. Forward to PMO Director for baseline.
- Coordinate resources to survey, document, deploy, configure, test, and cutover solution proposed to client within the guidelines of the SOW. This includes travel, onsite access, and maintenance windows.
- Create SOW or project plan for sub-contractors completing work onsite if threshold is met (projects where sub-contractor labor is over $5000 at a single site).
- Host recurring project meetings with customer, AM, pertinent contractors, and TFMX technical resources at frequency requested/approved by the customer.
- Send agendas to all meeting participants one business day prior to any scheduled customer call or meeting. PMO Meeting Agenda Template to be utilized to meet this job requirement.
- Send meeting minutes and action items to all meeting participants no more than two business days following any customer call or meeting. Update project schedule and task status following customer meeting and/or call.
- Send project status updates to the customer and project team twice per month. PMO Status Report Template to be utilized to meet this job requirement.
- Facilitate change requests as required, internally and/or externally. Change requests may be necessary due to delay of purchase orders, delay of equipment delivery, change of scope, addition/loss of project resources, etc. The change request process will require approval from the Project Manager, Assistant Manager and customer.
- Maintain financial data throughout duration of project. PM is responsible for the following as they apply to project finances:
- All expenses for all resources, including travel, regardless of reimbursement and/or method of payment and/or billable vs. non-billable vs. no charge.
- All time entries for self and TFMX resources contributing time to project deliverables and/or requirements, regardless of time entries documented as billable vs. non-billable vs. no charge.
- Invoice review for accuracy, scheduling/releasing of invoicing at intervals/milestones documented in SOW and/or quote (if applicable).
- Sub-contractor invoice review, approval, and submission to AP.
- Create a project signoff document for the client stakeholder to sign, acknowledging completion of the project. Projects with multiple deployment sites billed separately require signoff per site. PMO Site Signoff Template is to be utilized to meet this job requirement.
- Following completion of project tasks, forward operational turnover documentation to the customer. This documentation should contain all relevant project information that the customer may need in the future to maintain devices/systems implemented by Lockstep. Any outstanding tasks, risks or issues should be noted in this documentation. Any outstanding tasks remain the responsibility of Lockstep until complete. PMO Operational Turnover Template is to be utilized to meet this job requirement.
- Following receipt of signoff from the customer, complete the following:
- Closing project financials and ensure all time entries and expenses have been submitted.
- Lessons Learned meeting with the project team to document lessons learned. PMO Lessons Learned Template to be utilized to meet this job requirement.
- Following receipt of signoff from the customer, complete the following:
- Notify PMO Director when project is complete for baseline closure date and forwarding of survey to customer.
Requirements:What we’re looking for
- Minimum 4 years experience in IT Project Management. Minimum two years experience in scoping, planning, and executing Network Infrastructure (layers 1, 2, and 3) required.
- The Senior Project Manager must have the competency to manage projects that fit within the following criteria:
- Projects with a duration of 6+ months, multiple vendors, 3+ engineering resources, and exceeding costs of $250,000.
- Experience in Data Storage, IaaS, DRaaS, Cloud Services, VoIP, and Wireless implementations a plus.
- Leadership skills.
- Excellent written and verbal communication skills.
What to expect
- Office environment: prolonged sitting at a desk and using a computer, must be able to lift at least 10 pounds, and be able to work in an office with other employees.
- Travel: less than 5%
What we offer
- Competitive compensation
- Medical, dental and vision insurance
- 401(k) Plan with a company match
- Short term / long term disability and life insurance
- Flexible PTO
- 8 hours of volunteer time off
- 7 company paid holidays
- Employee Assistance Program (EAP)
Equal Opportunity Employer
Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
