What You'll Do
The primary function is to accurately process standard branch transactions including but not limited to: check cashing, deposits, consigned items, savings bonds, loan payments, opening basic accounts and servicing accounts. Expected to process customer maintenance transactions such as: address changes, check orders, CIS maintenance, ATM processing, branch open/close procedures, foreign currency, judicial issues, deceased notification while increasing knowledge and skills to handle more time consuming and complicated customer account maintenance actions and transactions. The PB I is expected to provide an unparalleled customer experience, in all customer interactions to include a high standard of efficiency, accuracy, service, and consistency.
Expected to increase knowledge and performance regarding branch activities in the areas of: compliance, audit, operations and security and follow all bank policies and procedures.
Proactively partner and refer to appropriate internal partners to include: Small Business Officers, Mortgage Officers, Private Wealth Management, and Commercial partners to increase customer satisfaction and branch results.
Perform other duties as assigned.
Who You Are
- HS Diploma or equivalent
- 1 year previous customer service or retail experience
- 2+ years previous customer service, teller or retail experience
- Teller experience or minimum of 6 months TS experience (or equivalent) for internal UMB associates
In this Role, You will Need
- Basic math and accounting skills
- Strong verbal and written communications skills
- Ability to operate general office equipment, such as: telephone, fax machine, copying machine, currency counter, 10 key adding machine, etc
- Knowledge of debits and credits
- Demonstrates good work habits, attendance and follows policies and procedures
- Proven organizational and time management skills
Address845 N Gilbert Rd
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs :
We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Culture of Diversity and Inclusion:
We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.