Upwork is the world's largest freelancing website. Each year $1.5 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.
Upwork is seeking an expert Senior Product Manager to lead developing our compliance solution for the Upwork Enterprise product offering. Upwork’s Enterprise offering provides an on demand digital talent platform to large companies seeking to engage with skilled knowledge workers and agencies to get work done. Upwork Enterprise customers include companies like Airbnb, Pfizer, Dropbox and Juniper Networks. As the Compliance PM you will be part of the Enterprise team that is aggressively growing our Enterprise business to penetrate large businesses and Fortune 500 companies. Specifically, this role will be responsible for developing a strategy and roadmap to improve our compliance experience for Enterprise customers. This effort involves building a ‘whole product’ solution that includes services and product, working with our compliance team, Sales operations, product, engineering, marketing, etc.
Define the ideal experience, tools, solutions required for both the Enterprise client and freelancer personas.
Directly develop and execute the compliance roadmap and work with the associated agile teams.
Work with UX Designers to ensure delivery of optimal user experiences
Ensure clear communication and coordination across business, design, and development teams. You raise and resolve risks or misalignment
Prepare and facilitate implementation of go-to-market strategies, ensuring successful launch execution and adoption
You take ownership of the results - track critical metrics and use them to drive decision-making about what's next.
Lead product design and development in consultation with key cross functional partners - Compliance, HR, Sales, and Operations
Define the vision, short and long term product strategy for the Compliance Enterprise experience
What it takes to catch our eye:
5+ years working in product with previous experience with Agile development methodologies
Proven track record in understanding customer needs, working across a variety of functional teams, developing solutions, and launching complex products that impact growth
Passion for Upwork and a deep appreciation of Upwork’s mission and impact.
Excellent written and oral communication, interpersonal and the proven ability to influence and communicate effectively
Collaborative attitude with a track record of building strong relations at all levels.
Able to understand enough of the complex technical architecture to be effective at understanding the implications of product/design decisions
Able to juggle multiple responsibilities and contending priorities effectively.
How to really knock our socks off:
Have deep knowledge and understanding of work classification
Innovative thinking and track record of delivering product experiences that delight users, optimize for conversion and overall make complex workflows seem easy.
Ability to understand and breakdown complex problems and frame problems to create cross team alignment and effective solution ideation.
Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results.
Come change how the world works.
At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.