Training Program Manager, Content Moderation, Unconscious Bias, YouTube

Google - San Bruno, CA4.3

Full-time
Fast-paced, dynamic and proactive, YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As an Unconscious Bias Training Program Manager, you’ll design and deliver trainings and programs. You will collaborate with Googlers and Vendor leadership team to reduce/remove unconscious bias in the policy enforcement by all content moderators and will grow and scale these programs globally. To support YouTube’s value of freedom to belong, you will help build training for bias busting enabling enforcement of our community guidelines policies without bias or discrimination.

All of your efforts will mirror the company’s dedication to reflect the globally diverse audience that our products and policies serve. Among your many attributes, you possess strong influencing and relationship-building skills, which will be necessary to successfully design and drive initiatives within the vendor partner organization.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Responsibilities
Create an assessment of the current state of content moderator’s personal biases influencing policy enforcement decisions including evaluation of policy guidelines, training content as well as testing and certification.
Design and develop global training solutions to significantly reduce, ideally eliminate, personal biases from policy enforcement decision making.
Craft content including representative examples and certification methods (policy knowledge tests) to ensure we have mechanisms in place to protect the protected groups.
Understand the global as well as local/cultural nuances as it pertains to removing unconscious bias.
Engage with third parties to bring in thought leadership as well as establish consortium to share best practices with other players in the content moderation space.
Qualifications

Minimum qualifications:
Bachelor's degree or equivalent practical experience.
Experience in developing training content, working with Instructional designers, e-learning development teams.

Preferred qualifications:
Experience with unconscious bias programs.
Experience leading projects with project management capability and exceptional attention to detail.
Ability to build collaboration, credibility and relationships quickly across functions and levels, and a track record of delivery and impact at scale in organizations
Ability to effectively operate in a fast-paced team environment with excellent analytical, communication and interpersonal skills.
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