Front Office Representative Ear, Nose, Throat

Integrated Medical Services - Goodyear, AZ3.1

Integrated Medical Services (IMS) is a physician-led organization united through its providers’ commitment to high-quality, innovative health care. The multi-specialty group has primary care and most specialties well represented throughout the Phoenix metropolitan area and many rural locations.

IMS is currently seeking a compassionate Front Office Representative for our new ENT/Otolaryngology practice located in Goodyear, AZ! This position may travel one day per week to our office in Paradise Valley, AZ.

Primary job function will be answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verifications, and other office functions. This position will be heavy on phone support and customer service with patients.

Essential Job Functions:
Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
Check patients in and out
Receive direct and relay telephone messages
Efficient patient scheduling
Maintain and keep an updated scanning/filing system
Have an understanding of insurance referral processes
Provide word-processing and secretarial support
Ability to multi-task and execute delegated duties

At least 1 year of experience performing front office duties required.
Bilingual in Spanish strongly preferred.
Experience with Athenahealth EHR preferred.
Excellent communication skills required.
Attention to detail required.

High School Diploma or GED
CPR certified

At least one year of experience performing front office duties in a medical office.
  • IMS is a tobacco free workplace.
Great compensation and benefits package to include: medical, dental, vision, long-term and short-term disability, 401k and more!