Right to Counsel - Cleveland, Program Manager

United Way of Greater Cleveland - Cleveland, OH4.2

Full-timeEstimated: $59,000 - $79,000 a year
Right to Counsel - Cleveland:
Cleveland Housing Court receives, on average, 9,000 eviction filings per year and while the vast majority of landlords will arrive in court with legal counsel, less than 2% of tenants will. Right to Counsel – Cleveland (RTC-C) aims to ensure that all covered individuals, tenants with at least one child in the household at 100% of the Federal Poverty Level, in accordance with Cleveland City Council’s recently passed legislation, have high quality legal counsel in Housing Court, also known as a Right to Counsel. Research shows that when tenants have high-quality counsel, they frequently avoid eviction, maintain their housing, and avoid the devastating social impact that eviction has on families and communities.
United Way of Greater Cleveland (United Way) is the Lead Partner Organization and liaison between Cleveland Housing Court, Cleveland City Council, Designation Organization(s), and the broader community. As part of this work, United Way seeks a highly motivated individual to support the operations and logistics of this program.

Purpose of Position:
This position reports to the Director of Basic Needs, Community Impact but is supervised by a multi-disciplinary team and is responsible for overseeing the RTC-C initiative and advancing RTC in Housing Court as a pillar of United Way’s Solution Center for Housing Stability. This position is responsible for providing staff support and project management functions, and coordinating activities including: managing the RTC-C Advisory Committee; partnering with Legal Aid Society of Cleveland as the Alliance’s core partner; engaging and educating the community around Right to Counsel; implementing the contractual agreements with providers; working collaboratively with Cleveland Housing Court staff; support working groups, as necessary; and measuring and evaluating performance outcomes.

Duties and Responsibilities:Essential Job Functions/Key Accountabilities:
Management and accountability for achieving RTC-C goals, milestones, and outcomes
Actively coordinate with internal departments and community-based partners supporting RTC-C efforts
Manage full-cycle grant and contract process, working closely with public and private sector funders and grant recipients
Cultivate productive working relationships with key community leaders, partners, and staff
Support the collaborative revision of a comprehensive action plan to guide the on-going RTC-C efforts
Work with partners and consultants to develop and evaluate metrics, outcomes, and efficiencies for RTC-C efforts
Monitor progress, track results, and prepare monthly, quarterly, and year-end reporting as requested
Provide United Way staff leadership to the RTC-C Advisory Committee; facilitate meetings with partners

Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:Required Education and Experience:
Minimum Bachelor’s degree in a public administration, public policy, with 3-5 years related experience
Experience in the nonprofit sector, interaction with the legal services sector preferred
Successful track record in setting priorities, organization and problem-solving skills which support and enable sound decision making among a broad group of stakeholders.

Preferred Education and Experience:
Master’s degree preferred

Specialized Knowledge, Skills & Abilities (KSA)
Leadership and collaborative project management experience
Experience with contract management including budgets, reporting, and accountability, such that deliverables are clear to all partners, and are met on time and on budget
Analytical and creative problem solving
Experiences in outcome measurement
Ability to manage volunteers and/or board of directors
Excellent oral and written communications skills, adaptable to many different stakeholder’s communication styles
Proactive, flexible and team player
Attention to detail and accuracy
Empathy, thoughtfulness, and energy.
High proficiency in Microsoft Office Suites.

Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Working conditions are normal for an office environment which includes but not limited to the following:
Local travel/occasional overnight travel
Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required.
Occasionally required to stand’ walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear.
Employees may need to occasionally lift up to 25 lbs.
The noise level in the work environment is usually minimal.