A senior member of the Global Technology and Development team, the IT Workplace Specialist is responsible to engage all levels of internal customers within the Region’s plants and offices and identify issues, problems, and opportunities.
This individual will ensure that local business contacts are aware of all global technology services, their benefits and availability within the sites for which they are responsible. They will act as a subject matter expert in local IT systems with a thorough knowledge of both Plant and Office systems.
They will also act as a conduit between IT and the local business and is often required to communicate complex IT systems and issues to senior business leaders in an understandable and professional manner.
Under limited supervision of the Regional IT Services Manager (or designate) engage all levels of local internal customers within the plants and offices, to support the resolution of issues, identify problems and opportunities with existing and potential technology solutions.
Work with local business stakeholders and global technical resources, co-ordinates onsite installation of new and upgraded IT equipment. Perform requested local onsite tasks to aid global teams in the troubleshooting and remediation of local issues.
Monitor local system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders
Responsible for ensuring that local business customers are aware of all Global Technology Services, their benefits and availability within their respective sites. Drive adoption of all global technology services by providing information, training and guidance to internal customers that may benefit by their use. Collaborate with local internal customers, other team members, and global IS resources using tools like CISCO Jabber, MS Outlook email, WebEx, Telepresence, Remedy, and Active Directory
Conduct software testing and installation in support of application packaging and deployment. This includes providing feedback and suggestions to global IT teams that would improve operational efficiency, customer adoption and satisfaction.
Provide on the job training and mentoring to Support Technicians on standard work processes, troubleshooting tools, Incident management system, network environment, and any other IT requirement as determined by the local Regional IT Manager
Liaise with local contractors to ensure quotes meet requirements. In some cases, this would include being the primary business and operational contact evaluating and purchasing these services as well as reporting and escalating service issues
Liaise with local and regional engineering teams and other key business stakeholders and use your influence to achieve Global IT strategic goals within your region
Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change Management using the ITSM tools for assigning tickets, following up on tickets and providing timely resolution
University Degree in a relevant IT discipline or equivalent professional qualification
Relevant industry certifications (Microsoft). ITIL Certification preferred.
Minimum of 6 years in a similar role
3 + years working in both office and factory environments
3+ years working within a distributed support environment
1+ year experience in supporting Microsoft Office 365
Proven experience in building relationships with senior stakeholders. Proven ability to influence business stakeholders at all levels to achieve required IT outcomes
Effective time management and organizational skills, as well as a high level of professionalism within an office environment.
High level understanding of Windows Desktop operating systems such as Windows 7 and Windows 10. Experience with Microsoft Active Directory, Windows Server, Office 365, Malware prevention & PC security
Solid working & diagnostic knowledge of networking principles such as TCP/IP, DHCP, DNS, NetBIOS etc., working knowledge of routers, switches, WLAN's, and IP telephony
Demonstrated experience in identifying IT system and process improvement opportunities
Innovative thinking and analysis that influences a more productive environment for our customers
- McCain Foods is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran