Technical Support Engineer

Latticework Inc. - Industry, CA

Full-timeEstimated: $47,000 - $61,000 a year
EducationSkillsBenefits

Technical Support Engineer

We are a hybrid cloud company that offers private and public cloud to the users. Technical Support Engineer is responsible for handling incoming technical support calls and tickets.

Job Qualifications:

BS/BA degree in E.E., Computer Science or related IT area is preferred

Preferred candidates have at least 1-3 years of experience in technical support.

Bilingual English/Spanish is helpful but not required.

Knowledge and technical skills:

  • Experience with Linux, Windows operating system, and Apple Macintosh. VMWare experience is a plus
  • Experience with RAID storage system
  • Experience with WAN and LAN connectivity, routers, firewalls, DNS and security
  • Experience with backup, restore, and disaster recovery systems
  • Thorough analytical skills of varying technical issues
  • Ability to multi-task, adapt to quickly changing priorities and maintain deliverables to customers

Personality Requirements:

  • Excellent communication skills, both written and oral, are extremely important. You must be able to effectively communicate with customers who come from a wide variety of backgrounds.
  • Fast learner, well organized, detail oriented, proactive and self-motivated problem solver.
  • Honest, reliable, punctual, and must possess a good work ethic.
  • Professional experience is a must.
  • Ability to work in a team and communicate effectively

Salary is competitive based on experience. Comprehensive benefits package includes: Medical, Dental, Vision and 401(k). We offer a diverse and employee-friendly environment with great work/life balance. Interested candidates should submit their resumes for consideration.

Job Type: Full-time

Experience:

  • Bilingual: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)
  • Spanish (Preferred)