Emergency Communication Specialist

City of La Vergne, TN - La Vergne, TN

Full-time$17 an hour
EducationSkills
Job Summary: Under the direct supervision of the Supervisor of the Emergency Communications Section, and Communications Training Officers within the section, this non-sworn position is responsible for specialized and highly-skilled telecommunications and radio communications work of more than average difficulty. An incumbent in this section is responsible for providing citizens and Public Safety agencies of the City of La Vergne with the highest level and quality of service in the operations of equipment associated with a Public Safety Communications Center and an Enhanced 911 (E-911) Public Safety Answering Point (PSAP). This Section is also staffed and shall be operational on a 365 day-per-year, twenty-four (24) hour-per-day basis. This is a "mission critical" position.

Job Responsibilities: ESSENTIAL JOB FUNCTIONS:
~ Answers incoming emergency and non-emergency calls for law enforcement, fire, and emergency medical services and obtains required information for a safe, efficient emergency response of all required public safety agencies.

~ Quickly and accurately enters all information regarding the incident(s) into the Computer Aided Dispatch (CAD).

~ Operates all radio consoles and ancillary equipment providing appropriate command, control and support information to public safety responders.

~ Dispatches law enforcement and fire personnel in adherence with established policies and procedures and APCO standards.

~ Tracks and documents status of personnel and equipment

~ Must enter accurate and timely information from telephone, radio, text, and various modern communications technology that is received at an exceptional skill level into the CAD database.

~ Provides self-help pre-arrival instructions to callers with established priority dispatch protocols.

~ Answers non-emergency and administrative calls for service, obtains pertinent information from the caller and responds to requests for information, or makes referrals as appropriate.

~ Performs records and information access on a variety of highly secure law enforcement databases, both internal and external.

~ Operates multiple line telephone systems that receive 911 calls and non-emergency calls, interviews the callers to determine the exact nature of the call, obtains all information needed, and then must quickly and accurately classify the call and determine the priority and type(s) of response required.

~ Must provide excellent customer service at all times to the public departmental personnel.

~ Must be able to explain ordinances, laws, and policies and procedures concerning the reporting of complaints, violations of laws, reporting of crimes, and general information of a law enforcement nature.

~ Deals appropriately with citizens who may be angry, upset, and/or distraught utilizing conflict resolution skills, tact, and empathy.

~ Tactfully deals with customers when refusing requests that violate laws, rules, or departmental policy.

~ Operates and accesses the T.B.I. Tennessee Information and Enforcement System (TIES) and the Tennessee Crime Information Center (TCIC) computer systems, as well as the F.B.I. National Crime Information Center (NCIC) computer systems, as well as several other local, state, and federal databases for law enforcement purposes.

~ Enters stolen articles, vehicles, weapons, and other stolen items into the TCIC and NCIC, as well as searches these databases to determine if items have been entered into these databases.

~ Collects and enters into the TCIC and NCIC information on AMBER ALERTS, endangered children and persons, SILVER ALERTS, et cetera.

~ Incumbents must be able to obtain address information, GPS mapping locations, and give the proper directions to responding emergency and public safety responders.

~ May be required to assist during community events, community informational events, and other such occurrences by directing people to the appropriate area, answering questions, and providing written information.

~ This position involves regular shift work necessary to provide emergency communications services to police, fire, other emergency services, and to the public, on a 24 hour-per-day, 365 days-per-year basis.

~ Shifts are normally 8 hours in duration but may be extended in the event of an emergency, disaster, personnel shortage, workload, or work-in-progress.

~ Personnel in this position are also subject to scheduling on a day off to meet staffing requirements as a result of workload, and more than 28,000 Calls-For-Service per year.

~ Maintains various electronic and manual files, logs, forms, dispatch related information, teletype messages and TCIC/NCIC entries reports, and other files and records according to local, state and federal guidelines.

~ Each Specialist must complete training required by the APCO, TBI, FBI, as well as state and federal law and guidelines, and must refresh their certifications on an annual basis through regular re-training and re-certification classes.

~ Maintains awareness of surrounding activities in the Emergency Communication Center involving other personnel, and provides appropriate back-up when necessary.

~ Performs operator trouble-shooting and maintenance of console equipment and workstation furniture.

~ Participates in special projects and assignments that are directly related to the mission operations and/or maintenance of the center.

~ Performs other duties as directed or as the situation dictates.

Job Qualifications: MINIMUM QUALIFICATIONS:
~ Must be a minimum of eighteen (18) years-of-age.

~ Must possess a high school diploma or a General Equivalency Diploma (GED) recognized by the Tennessee Department of Education.

~ Must pass an in-depth background check with no criminal history.

~ Must pass a medical physical examination, vision test, audiology (hearing) test, drug screening, and submit to random drug screening upon employment; required psychological evaluation.

~ Must be a U.S. citizen.

~ Must have a valid Driver License at the time of application and a valid Tennessee Driver License before the hire date.

~ Must have no history of any felony arrest, no misdemeanor arrest involving moral turpitude, and no arrest for D.U.I. or drug-related offense.

~ Must be willing to attend training in TIES/NCIC and other Criminal Justice Information System functions, and pass all required tests with a minimum of 80%.

PREFERRED QUALIFICATIONS:
~ Minimum of two (2) years of college courses (at least 64 semester hours) are preferred.

~ Experience in a law enforcement, fire, or EMS Dispatch function, or an E-911 PSAP answering function is highly preferred.

Knowledge, Skills and Abilities: KSA's -
~ The position requires sufficient personal mobility and physical reflexes that permits the employee to function in a general office environment.

~ Frequent up and down movement within the office is required to greet citizens, retrieve or return files, make copies, lift as much as 35 pounds to archive files or get additional copy paper, et cetera.

~ The public safety telecommunicator (Emergency Communications Specialist) position requires the acquisition of auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support.

~ This position requires the employee to be an organized person who can meet time schedules, deadlines and maintains a very high level of personal integrity, have good judgment, be able to effectively communicate both orally and in written form, and to maintain confidentiality of very sensitive law enforcement information.

~ Possess the La Vergne Police Department Values on and off-duty, support the Mission and Vision of the Department, and interact with other employees in a manner conducive to good work performance and positive morale of the Department.

~ Excellent word usage, grammar, and above-average skills are required because everything entered and/or said is permanently recorded and subject to subpoena in criminal and civil trials. This includes excellent keyboarding skills as well.

~ A work history with a strong customer service background and multi-tasking is required, and prior experience is public safety dispatching and E-911 call-taking is desirable.

~ Knowledge and/or ability to learn street locations and common places in the City of La Vergne and other places in Rutherford County and surrounding counties, and to read maps to determine exact locations for dispatch.

~ Ability to learn departmental policies, General Orders, operating procedures and methods utilized in the Emergency Communications Center, and other Divisions, Sections, and Work Units within the La Vergne Police Department.

~ Ability to learn the entire operation of the Emergency Communications Center equipment, including, but not limited to: input and retrieval procedures and software of the Computer Aided Dispatch (CAD) system; the TIES/TCIC/NCIC, and Criminal Justice Portal computer systems; the current Enhanced 911 system equipment and upgrades as they become available; the Geographical Mapping System (GPS); video monitoring system, etc.

~ Ability to perform job duties efficiently while managing frequent interruptions.

~ Ability to deal tactfully, courteously, respectfully, efficiently, and with a professional demeanor with the general public, government officials, supervisors and co-workers, other local, state, and federal law enforcement agencies, fire and EMS.

~ Ability to respond rapidly, accurately, and exercise sound judgment in emergency situations, maintain the emotional composure necessary to organize work and maintain a high level of productivity during periods of extreme stress or high activity.

~ Ability to follow oral and written instructions.

~ The above Job Functions and Competencies are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what this job classification involves and what is required to perform this job.

Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires sufficient personal mobility and physical reflexes that permits the employee to function in a general office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires sufficient personal mobility and physical reflexes that permits the employee to function in a general office environment. Frequent up and down movement within the office is required to greet citizens, retrieve or return files, make copies, lift as much as 35 pounds to archive files or get additional copy paper, et cetera. The public safety telecommunicator (Emergency Communications Specialist) position requires the acquisition of auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support. Additional Information: Applicants must include the following on the employment application as space provides (upload an attachment with information once space on employment application is full):

~ Full legal name on employment application, including first name, middle name, last name, and any legal suffix (i.e. Jr., II, etc.)

~ Three (3) professional references that are not family members

~ Three (3) personal references that are not family members

~ Employment history for the past ten (10) years

$17.01 - $17.01